The Plumbing & Air Service Co. — Southern HVAC

The Plumbing & Air Service Co. — Southern HVAC

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(336) 502-85... — show
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Reviews about The Plumbing & Air Service Co. - Southern HVAC

  /  152 ratings
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All reviews 55
  • September 20, 2022, 8:23 pm
    I called Plumbing & Air Service on a Tuesday and, they told me I would be the second call of the day the very next day. I figured the plumber would arrive late morning. The plumber, Jacob, showed up at 2pm, shortly before another scheduled appointment I had. He told me he could get the work done that today or the next. He sent me a written estimate, and I immediately called the company to request he called me back. It's now Thursday and no one ever called me. They did happily take my check – show
  • September 10, 2022, 7:11 pm
    We were on vacation and came home to wet carpeting and bubbled up flooring in our living and family rooms. We don’t know how long that had been going on but the plumbing service sent someone out immediately even though they were booked up. They found the leak and they handled it and even found a second leak. I’m just so glad to have it taken care of the same day that we found the issues. Of course we will have to have remediation and other work done but the plumbing aspect of it is handled. We h – show
    • September 10, 2022, 9:06 pm
      Hi Laura, Thank you for the great feedback about your plumbing service! Let us know if there is anything else we can do for you!
  • July 25, 2022, 6:32 pm
    Had to pay another company to fix the plumbing again days later.

    Edit to their reply. This was for my girlfriend's house on Elfand in Kirkwood.
    • July 25, 2022, 6:00 pm
      Hi Perrin, We wanted you to know that we could not find you as a customer of record in our system. If you would kindly remove your review as it does not pertain to our business, that would be helpful. Thank you.
  • July 21, 2022, 5:22 pm
    I told the receptionist to have the plumber call me when he was on the way. I didn't want to waste his time or mine. So when he called I told him my problem was with a saniflo pump and I was sure it needed a part and I asked if he was familiar with them and could he get parts for them. He said yes he'd worked on them before and could get parts. After arriving it was clear he didn't know anything about saniflo and multiple times I tried to tell him about a part called a membrane that covers the – show
  • July 8, 2022, 2:25 pm
    Will not be using these services again. It cost $350 just to come check out our home and that’s without fixing a thing. (I was told on the phone there was a 49$ special- Don’t be fooled this is only the dispatch fee) We were then told we needed $20,000+ in repairs. Most were clearly overpriced, $2500 for 2 new shower valves? $7,200 to drain repipe for “peace of mind”? — No thank you Im not stupid. They did not break down cost vs labor in their invoice. I truly feel that they threw many unnec – show
  • June 30, 2022, 4:42 am
    I was shocked at how much I was charged for the little bit of work that was done. This company is taking advantage of hard working people and is way over priced!! At least the the service man was very professional and did a great job. I believe his name was Adam but won’t swear by it.
  • March 30, 2022, 11:37 pm
    They arrived promptly and provided me with a few estimates. I was very happy with their work at first. Sure they tried to sell me a toilet instead of repair the one I had, but that's just the job, I get it. Well, suffice it to say that the toilet I had them fix (for almost $1000) “suddenly” had a fracture in the tank after they left, causing the leak to be far worse than it had been. The same repairman (Jeremiah) came into the store the next day SUPER defensive about how someone else MUST have b – show
  • February 14, 2022, 10:20 pm
    We hired Plumbing and Air to replace our HVAC unit, install a tankless Water Heater and to repair and seal our ductwork. All of the management, staff and technicians they sent to our home were extremely professional and courteous. They worked tirelessly to ensure that our new systems were working properly and to our satisfaction. Importantly, their people were excellent communicators and took the time to clearly explain the work that was to be done. These are people of high integrity and we loo – show
    • February 14, 2022, 11:34 pm
      Hi Wes, Thank you for the positive feedback about your service. We have an amazing team of techs and administrative support staff and your experience is a reflection of the way we strive to serve our customers! Plus, we like knowing that the job we did for you has made you a new customer for years to come!
  • January 29, 2022, 7:59 pm
    Said 18 month same as cash but charge $658.00.
  • January 26, 2022, 12:25 am
    Replaced my 22-year-old HVAC unit with a Rheem model. Got it done in a day's time with minimal disturbances as I worked upstairs in my home office. So far so good!
    • January 25, 2022, 11:50 pm
      Hi Chris, Thank you for the 5-star feedback! Let us know if there is anything else we can do for you!
  • January 25, 2022, 10:01 pm
    Cleaned and repaired leaky air ducts. My house is so much warmer since the leaks were repaired. I’m extremely happy with the service and the professionalism of the two reps. Thank you!
    • January 25, 2022, 11:34 pm
      Geri, Thank you for the positive feedback about your service. We have an amazing team of techs and your experience is a reflection of the way we strive to serve our customers! Call us again!
  • January 25, 2022, 7:31 pm
    Plumbing & Air Services charge by the job, not by the hour. This may be great for some folks but my experience makes it financially possible for P&A to absorb overruns on other jobs. Had a small gas leak at a black pipe joint to my furnace. Simple job. 6 — 8” of black pipe, a joint or two (may have even reused what I had there), re-doped the threads, tightened. Done. Over $300 for what should have been more like $125. Also had estimates given for whole house water heater. Many install opt – show
    • January 26, 2022, 1:05 am
      Hi Bob, It sounds like you were happy with the level of service you received but are finding fault with the fee that was charged to do it. We are also disappointed to find you did not value our services. By the way, a gas leak in the furnace is a serious situation. We believe our fees are commensurate with our experience, the warranties we provide for every service we deliver and the level of technical expertise of each one of our team members. We always appreciate getting feedback from our cus – show
  • January 25, 2022, 6:05 pm
    Overall Quick responsive and professional, they show a level of care of our home like it was their own.
    • January 25, 2022, 11:51 pm
      Hi Alisha, We do try to treat your home respectfully. We appreciate that feedback and hope if you need our services in the future you won't hesitate to call us again!
  • October 13, 2021, 4:08 pm
    These guys are good at replacing the plumbing, they're good plumbers.

    We had a main sewer line replaced. They of course had to dig up the yard to access the old cast iron pipe and replace it with PVC. They did a good job at that but the yard repair and trash left behind is pretty bad. They also had to do it all in one day, that means if its 11pm at night and they're not done, they will keep working. They also cut the main internet cable for our area. The locate company had not yet located the
    – show
  • August 14, 2021, 1:45 am
    Although the repairman that cMe to my home was great ant I welcome him back to my home as a repairman. BUT as I had a repair/service call after hour a representative of this company called me back with an attitude as if I was infringing upon her free time. She gave me attitude from hello to goodbye. Her name is Patty and she does not need to have this Job representing this company. I recently paid extra to have a service plan with them but was treated like she could care less. Very upset from – show
  • June 16, 2021, 10:06 pm
    Perrin Ketchum showed up to do the maintenance on our HVAC units. He was polite and attentive, and answered the questions I had. I asked him about installing a Nest thermostat and he contacted his office and said he was available to install the Nest and surge protectors on our units to ensure their safety, all for a reasonable fee. The work was done in no time with professionalism and precision.

    Thank you Perrin, and thanks to Plumbing and Air Service!
  • June 16, 2021, 8:34 pm
    Joe was thorough and professional, visually checking related components and assessing other potential problems.
  • June 16, 2021, 12:07 am
    Servicemen came in installed new unit in a safe and timely manner. Very courteous and professional. Great representation of the company. Will refer
  • June 15, 2021, 11:55 pm
    From first call about a leaky gas hot water heater, to installing a new gas hot water heater, to installing the Nuvo H2O water softener/filtration system, the service has been excellent! Response time — FAST- service and installation of gas water heater and water softener by Josh was the epitome of professionalism and quality. If you are looking for a water softener solution… I can recommend Josh highly. But… Tiffany, Patti, Tony, Jacob & Jake… were awesome, as well. Just can't say e – show
  • June 15, 2021, 11:53 pm
    Diagnostic service was great.
Average rating - 4.8 based on 55 reviews and 152 ratings