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Recent reviews

Patricia Lancaster Swim School

4.2

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4 reviews

Nina W.

February 20, 2023

While I appreciate Patricia Lancaster’s Swim School is a small family owned business, my son and I had an unfortunate experience with them. I wanted it to work for us but there were too many negative experiences for us to continue. From day one, Patricia seemed impatient with my 4 year old son. I tried to overlook this but it only got worse with each lesson; there was continued impatience and annoyance conveyed to my son when he wouldn’t sit perfectly still or when he didn’t answer her questions

correctly. She spent most of the lessons scolding my son to stop moving and telling him he needed to listen. Patience and understanding are crucial when working with children, especially when it comes to learning new skills such as swimming. After 5 lessons, I politely informed Patricia that I would be pausing his swimming lessons. Shortly after, she texted me asking for payment for missed classes. This came as a surprise to me because the only missed classes were from when my son was sick and again for his birthday, both of which I had given her plenty of notice. As a customer, it's reasonable to expect some flexibility when it comes to scheduling, especially in situations such as illness or special occasions, and especially when notice is properly given. She claimed to have verbally informed me that I would still need to pay, then admitted that she didn’t inform me but that it was in her policy and it was my job to read the document. I don’t care for conflict and payed her the remaining balance. My issue is that we were addressed in an unprofessional and disrespectful manner. It seemed as though she was frustrated that we chose to go in a different direction and her only goal from that point was to extract payment. All this aside, and $105 later, my son did not learn anything valuable from the class. The farthest they got was putting his nose underwater. Patricia’s approach may work for others, but it seems to me that this 20 minute class consists of a lot of Patricia talking and harshly correcting unwanted behavior. I personally do not want my son to feel like a burden because he is not a perfect student, especially when I know he was trying his best. I asked another parent how long she had been taking her son to these lessons, and her answer was 10 months and he still wasn’t done. It is odd to me that you can spend over $600 for one child to learn to swim and not even be done with his training. I’m upset and disappointed with how the situation ended. I have never written a negative review before but felt it was important to let other parents know.

Love Always Weddings Hawaii

4.5

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6 reviews

Stéphanie L.

January 11, 2023

Advantages She do a ok job for the ceremony as a celebrante Disadvantages I do NOT recommend Wesley for coordinating your wedding. my god where do i start...She was recommended by a contractor for the celebrant... She had good reviews but all from before 2020 and was really nice on the phone for our first meeting. But wow she was NOT worth it at all. I don't live in the united states and i was looking for someone to help me plan and coordinate my wedding. Wesley is a very good sales person

but she does not provide good service by any means. she comes forward telling you that everything you have ask is possible and that she can do it without any problem within your budget. BUT once you paid half the bill, NOTHING is possible any more or it cost ridiculous extras. For example she told me 100$ for the cake but finally cost me 260$..... she offers you the only contractor she knows, has no other option and wont do any research. So put you in a corner. Anyway, I went with her recommendation for the cake, she didn't forward any of my emails to her contact (who wrote to me the day before the wedding asking me what color I wanted the cake and it had exactly the one ingredient I I said I didn't want to). Wesley did not send any of the infos I gave for the cake to the vendors. I went with her videographer recommendation too, which was just as disappointing. Also went for her makeup artist that was find. Fortunately the other contractors I have found by myself where all perfect (not thanks to her) Already before the wedding I had lost confidence because she did not answer to her emails and did no follow-up, and canceled all our phone meetings last minutes. She is really unprofessional. We met the day BEFORE the wedding to be sure of everything and she forgot everything we talk about. She makes us waste so much of our time. The very day of the wedding, she arrived 90 minutes late, did not respect the schedule provided and was never there. luckily I other people who made up for his absence. Our photographer was incredible (to be honest, she was refere to me as a celebrante by the photographer and she did try to make me choose another photographer even after i told her that is was them who refere her to me...how rude) For the ceremony she did an ok job, the text she said was nice, but she forgot the wedding papers. for a celebrante, she can do the job, but that's is. This service it self coat around 300$ US in Hawaii Bottom line but SAVE your 3000$ US, it's a big waste of your money. Really bad Wedding planner, i could go on with so much other ***up she make but you get the point. I do not recommend her at all. I take the time to write this review to prevent a couple from making the same mistake as me and trusting someone who just wants your money. no wonder she asks to be paid in full before the event. Comment Nb: it was an elopment so just the two of us Date of services rendered 9 novembre 2022 Specialist description Wesley Sergent with the elopment package for 3000$ US

Automatic Sport Fishing

4.9

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79 reviews

Karen

January 11, 2023

Advantages This was one of the worst fishing excursions we have been on. The waters were real choppy as the winds were 50mph, and the captain probably should have rescheduled. Captain Steve was not cordial. We had to ask him to take a photo, and it seemed as if he did not want to be bothered. When we asked for a fish to be fileted, he was not real pleasant about this .In addition, for the last 1 1/2 hours of the excursion, the captain did not attempt to change up lures , but just trolled aimlessly

Move Happy

4.5

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69 reviews

Gloria N.

January 9, 2023

Advantages I can't think of anything Disadvantages Price Changes, inappropriate packing of furniture and fragile items, incorrect information, damage, damage, damage, Truck drivers wife selecting people from Craig's List to unload and store my items, over charged Comment I signed an agreement to ship my car port to door for $2700. I was scheduled to deliver my car to the port on a day it was closed. Since I have to fly out, It too another 2 tries by another person to ship my car. It cost me $3,540

to get my car far from where I was staying. I did not know where I was so I paid to be led back. In shipping my household items, the price kept increasing when I deleted items. Packers showed up late and exhausted. I begged a packer not to remove the screws from the back of my TV. He said he had to remove the stand. I asked another packer to not lay 90 year glasses on their sides. He said he put in packing. My items were just thrown into the back of a truck. Since I had not found a home to purchase in my new location I selected 3 locations of climate controlled storage units. All three were rejected by the Zoe and I was told I would have to pay $400 for a shuttle. I was then tricked and lied to by her, who then refused to take any calls from me. When I reported this Tia Aleksandova, she told me I had be careful about what I say about people and that the company doesn't want to pay for a shuttle. I was forced to put my items in an industrial storage facility without climate control. I was given a deliver time covering 4 days. When my items were delivered I had to watch as they were damaged and/or broken through mishandling. I was charged over $16,000 for a car and a small amount of house and personal items. I am a 72 year old black single female who was abused at all levels of my move. Tia offered $153 for damage and said they did not pack the broken crystal frames. Not True. I want to talk to someone above Tia who will listen. There is so much more to my horror story. Some items have not been unpacked and the pictures do accurately show the extent of the damage, or suffering the company has put me through and is continuing to happen in storage. I have lost my hair and I can't sleep after such devastating treatment and experience. From what I am now reading online, I am not the only one this has happened to. I wish I had read them before using this company. Date of services rendered 08/22/22 Specialist description Shan Cohn- sales representative, Teddy- Move Captain, City Movers- packers, Zoe, Tia, Aura- truck driver for car, Ronnie - Car Transport and Man selected from Craig's List

Jack Be Click

4.8

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29 reviews

Christine H.

January 7, 2023

Advantages Knowledgeable, competent, courteous Comment Retrieved all data from a busted phone and transferred it to new phone. It took a while but he persevered and accomplished it well. I cannot recommend Jack Be Click highly enough with Apple problems. I’m so grateful for his time and expertise.

City Moving

3.2

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39 reviews

Mary M.

December 1, 2022

Comment I used this company when we moved from Hawaii to California. Service was great at the beginning, they worked with our schedule, met our needs and gave us updates regarding pick up, during transit and upon delivery. It was after our household goods were delivered that everything went south. Some of our good were damaged and so we submitted a claim. We followed the instruction on the claim form as directed and waited. When we didn't hear back from anybody after the aforementioned 10day follow

up, I decided to give them a call to see what the status of our claim is. After over a month of following up nobody has yet to give me a solid update, it was either unreturned voice message, unanswered email, or a vague "someone will contact you." I was finally informed 36 days after I emailed them my claim form and other documents to the move captain that it was never received by the claims department. It is so appalling that this company who assured us professionalism when bidding for our business is behaving so negligently. The careless and apathetic way of handling our claim for damaged goods is very disappointing and frustrating that I wish I had used a different company. Update (in response to company's reply in google review): It's so frustrating and appalling when companies like this one will continue to avoid responsibility and push the blame on the customer. Because I was following up regularly (almost once a week, 10 days after I reported my claim on 10/17), it was found out that the person in charge of my move that received my emailed claim form on 10/17/22 never forwarded the paperwork to the claims department. That is their own negligence. To say that they didn't hear from me until mid November is very deceiving to other reviewers reading this because I had been trying to get in touch with their staff via email and phone multiple times. And to top it off they refuse to compensate and take responsibility for damaged goods that their movers obviously mishandled. A tote bin that was labeled fragile was smashed and cracked down to the side, and they stated that it was owner packed and that they are therefore not liable. That is again negligence on their part that they are passing off responsibility. And yeah, thank you for the $12 compensation for an apple computer they damaged because that one the movers packed themselves. Laughable! This company is not worth your business. Use someone else. Date of services rendered September '22 to October '22 Specialist description Move captain, movers, claim department

Westside Tow

4.2

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26 reviews

Terri T.

November 21, 2022

Advantages I liked the fact that they offer Tire Changing Service. Date of services rendered 10/19/2022 Specialist description Tow truck driver. Did not catch his name. I wouldn't deem him to be a "specialist". He came out to put my spare tire on; it needed air (as most spare tires do). The driver did not have any air on his truck.

SilvaShine Detailing LLC

4.2

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61 reviews

John G.

November 19, 2022

Must have been the same rude person I just dealt with. After signing me up for a safety check and running my card she informs me of several cars ahead of me. Since I was a walk-in I asked why hadn't she informed me of this wait prior to taking my payment. She snidely stated "You didn't ask". That didn't sit well with me, so I immediately asked for a refund and/or a cancelation on the charge that I would go elsewhere. Again she snidely states "I don't give refunds". When I asked to talk with

Synergy Hair Salon

4.6

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25 reviews

Anthony C.

November 17, 2022

Advantages Nothing Disadvantages If someone was at the shop. Comment Bad impression. Booked an appointment traveled far to get there for my daughter's haircut. No one was there. Called and knocked on the door. Nothing Date of services rendered Date was supposed to be 11/16/22. Unfortunately no services were rendered because no one was there. Specialist description The door did not day much other than will return at 330 and it was 430. The door lies. Just like the appointment scheduled.

Pacific Sleep Tech in Hilo

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2 reviews

Kelly C.

November 10, 2022

This place is absolutely horrible. Couldn't even schedule a appointment because the receptionist who claims to also be the owner & supervisor constantly interrupts when you attempt to answer her questions. She asked me several questions, then immediately interrupts as soon as one word is spoken. She kept repeatedly explaining the obvious about referrals & having to get prior authorization before scheduling a appointment, which I completely understand the process & have waited patiently for the

Aloha Interior Designs by Darlene McNulty

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6 reviews

Aloha I.

October 27, 2022

Much Mahalo Kari its my pleasure and congratulations on your new home.

Kalena Instruments Pearlridge Center

4.3

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16 reviews

Corey H.

October 24, 2022

Disadvantages This place is a joke. Went there never touched a thing the As* H*** guy working embarrassed me by accusing me of trying to steal infront of other customers. I was only pricing string FYI (Coconut Grove in Kailua has better prices and they treat everyone with RESPECT Comment Never been disrespect like that in my life Date of services rendered October 23,2022 At about 1:00P.M Specialist description The A** H*** guy working

Dr David Kern

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1 review

Kat L.

October 8, 2022

I DO NOT RECOMMEND DR.DAVID KERN, ND AT GRACE HEALTH CENTER ON MAUI, WHAT HAPPENED TO ME COULD HAVE EASILY BEEN PREVENTED. I will highlight the worst experience I have ever had with this ND, Acupuncturist, and Chiropractor. I initially saw him for my thyroid which at best went just okay, one of the medications he gave me said MAY AGGRAVATE YOUR CONDITION and it did make my hair fall out even more. Concurrently, I thought I'd give him a try to relieve painful back spasms due to my father's passing

recently. His adjustments are uncomfortable because he uses his big hard belly to adjust your back lying face up but the acupuncture was exceptional. I usually have a good response when done with care. So I thought I’d give it another try in a couple of weeks mainly for the acupuncture. The second time he did a combo of needles with electro-pulsing and cupping. Long story short, he left the room for longer than usual and therefore he left the cups on too long. When he took them off, he took a long quiet pause observing my back and I asked if they are red which is normal when there is blood stagnation. He said, “Yes they are.” I said,” What happened?" As I pointed to an area that stung a little. He replied,”I LEFT MY INITIALS ON YOUR BACK.” Gross! I was alarmed at this disturbing unprofessional perverse comment. He put me on my back to adjust me and it began to hurt more. I can’t believe he did this after what he saw! The session ended and he left the room without saying a word. About 5 minutes later, my back began to burn tremendously! I asked the nurse/receptionist to look at my back. SHE TOOK A LONG LOOK AND SAID,”I HAD NEVER SEEN ANYTHING LIKE THIS BEFORE,” and gave me some tips on taking care of it. I had about an hour drive home so I jumped on the road and my back continued to burn and hurt all the way. I immediately grabbed my mirror and looked at my back. I WAS IN SHOCK, THERE WERE 6 LARGE DARK RED TO PURPLE COLORED CIRCLES WHERE THE CUPPING WAS WITH DOZENS OF TINY WATER BLISTERS! SOME OPEN WITH BLOOD AND OTHERS ARE STILL IN A BLISTER STATE! I called right away and he returned my call later that day. He had a VERY COLD AND CASUAL ATTITUDE and said “THAT WAS NOT A NEGATIVE RESULT BUT A POSITIVE ONE.” I was amazed at his response. I said,” I have had acupuncture many times and this has never happened, you left the cups on too long.” He said, “Oh, you can look it that way.” AFTER A WHILE I KNEW HE WOULD DODGE HIS RESPONSIBILITY OF THIS PAINFUL EXPERIENCE. The most arrogant and unprofessional part of his response was, “SORRY ‘YOU’ HAD A BAD EXPERIENCE.” As if this was the norm and I had brought this upon myself and he had nothing to do with it! Wow! I soon went to my dermatologist and she said they were SECOND DEGREE BURNS! For the next several months on my painful journey to heal, DR. Kern hid behind his wonderful, professional receptionist and I never heard from him again. Yeah he refunded me my $85 but I never got a sincere apology or had a real conversation for his VIOLATION OF STANDARD CARE. It was a painful and emotional journey for almost a year now. I couldn’t sleep on my back, I had to take strong painkillers to sleep because the pain was a 10+. I had to change the bandages daily. I bought several pricey scar remedies, oils, salves, and so on. We live on Maui and it is usually at least 80 degrees all year round so wearing your hair up with sun dresses, strappy tops, bikinis at the beach or being out in the sun is the norm. But I had to keep out of the sun and water for quite some time for them not to get wet or scarred. It affected my lifestyle for several months. NOW, I FEEL INSECURE ABOUT EXPOSING OR SHOWING MY ONCE SCARLESS BACK, I APPRECIATED MY SMOOTH CARAMEL SKIN. ***EVERY CIRCLE DID SCAR LEAVING NOTICEABLE DARK DISCOLORATION OR LIGHTER DISCOLORATION WHERE THE BLISTERS WERE*** No, this is not okay and no I do not wish this to happen to anyone else. Please be cautious if you decide to see this arrogant, narcissistic man. I would spend your good money and time with someone sincere, professional, and skilled!

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