Holiday Inn Express & Suites Franklin, an IHG Hotel

4.4

Type: hotel

Phone number

Let the company know you found their phone number on NiceLocal —businesses work best when they know you can affect their rating Was your phone call answered?

Address

Franklin, KY 42134, 85 Neha Dr

Leaflet | © MapTiler © OpenStreetMap contributors

Working hours: 24 hours a day

Official website: ihg.com

Are you the owner?

Get access
Get a widget

Report an error

35 photos Holiday Inn Express & Suites Franklin, an IHG Hotel

Reviews about Holiday Inn Express & Suites Franklin, an IHG Hotel

4.4

/ 215 ratings

Write a review

All reviews 172

Sort: by date by rating by popularity With photo

Steven C. January 6, 2023, 11:16 pm

Great customer service, clean room, and comfy bed.

0 0
Reply
Kirk L. January 2, 2023, 6:37 pm

Most hotels in the area are kinda dumpy. This one was refreshingly nice! And they have a great continental breakfast.

0 0
Reply
Amy J. December 31, 2022, 6:19 pm

The only reason I have a 4 is there was no control of the extremely obnoxious guests on the 2nd floor until 2am.

0 0
Reply

Jill M. December 30, 2022, 6:41 pm

Our stay was wonderful with a very clean room, comfortable bed, delicious breakfast, lots of space for parking a truck with boat trailer, excellent area to walk your dogs and impeccable service. Will come again!

0 0
Reply
William H. December 20, 2022, 1:32 am

Nice place, friendly staff

0 0
Reply
Douglas G. December 19, 2022, 8:30 pm

Love this place. We stay here each time we visit the nearby casino.

0 0
Reply

Misty P. December 15, 2022, 8:28 am

Bes service I've had in a while. The night clerk was very hospitable and polite. And my kisa had a blast. But the best part was the breakfast lady. I was 20 mins late to the kitchen. Figure I'd just grab a spoon and heat my dinner up for breakfast on the way out the door. Nope. This nice lil lady got me together. Even gave me chocolate milk. I'll be back for sure.

0 0
Reply
Larry B. December 14, 2022, 3:32 pm

Great breakfast.great service.

0 0
Reply
Jennifer K. November 23, 2022, 4:41 am

Traveling with 3 grandkids for 11 hours in the car. Called ahead to inquire SPECIFICALLY about the pool facilities. Was told the pool was open and warm. Arrived to find the pool closed for maintenence. According to front desk, had been closed for 2 days. Mind you, the same front desk told me it was open 3 hours prior. No time to travel further. No comp offered. We are Holiday Inn members. Very disappointed. Ruined an anticipated fun night for the grandkids and what would have been a nic e break for us grandparents. We expect better from you, Holiday Inn, Franklin, Ky. … – show

0 0
Reply

Rich October 27, 2022, 3:00 am

Nice large comfortable room with a king bed that was very comfortable and extra pillows. A nice day bed was in the room also…. We had the first floor and it was perfect for us….
Weekend breakfast is good, scrambled eggs but week day was pre-maid omelettes and I did care for them.

0 0
Reply
Brian L. October 26, 2022, 5:34 am

HDI express never let's you down. Clean rooms, exelent beds and pillows and a great continental breakfast as well.

0 0
Reply
Anonymous October 24, 2022, 3:00 am

The beds were very comfortable and rooms were clean. Just the disturbing neighbors was not good. I would say if you have someone with a child they should not be put next to someone who they are going to disturb while sleeping. I didn't expect to be woken up at 5 am

0 0
Reply

Cindy S. October 19, 2022, 11:47 pm

We were put in a handicap room for some reason. It was nice and clean. Beds and bedding were wonderful. Staff was friendly and accomodating.

0 0
Reply
JD B. October 16, 2022, 8:40 am

Room was hot humid, LOUD A/C. Filthy bathroom floor, soap dispensers completely empty, toilet didn’t work (no maintenance on duty), had to use bathroom in lobby.

0 0
Reply
Cody T. October 15, 2022, 9:50 pm

I booked a room with points at this Holiday inn and they charged my card instead of my points.. I usually wouldn't post but I had no fuel in my vehicle and stopped to get gas but my card was locked up.

The manager had no worry in the world about my situation he actually still owes me 3,000 points..
He is very disrespectful and likes to cut people off when they are talking which is a major pet peeve for mine good luck with your journey here if you can find someplace else to go have a blessed day

0 0
Reply

Hey m. October 14, 2022, 3:00 am

The mattress was very poor with the 2” topper too soft. Turning or moving to get comfortable was a chore

0 0
Reply
Penelope M. October 11, 2022, 1:08 am

I went in to check room availability. I have a service animal I had proof in hand. One lady told me they had a king bed available. The other one then goes over to her and tells her I can't have the King because of my animal.

0 0
Reply
Jacqueline October 6, 2022, 2:06 am

Very nice young lady working when we checked in! She was very helpful and friendly!! Had a great stay!!

0 0
Reply

LLTH October 5, 2022, 3:00 am

We arrived after a long drive and we were relieved to find a clean room and bathroom. We felt welcomed by the front desk. We were happy to hear breakfast was until 9:30 am. At most hotels we found that breakfast was only offered until 9am. We would rush to make the deadline only to find that the food was all gone.This was not the case in Franklin. We did not have to rush for breakfast. And we still enjoyed a wide selection of breakfast items. It was so relaxing to enjoy a leisurely breakfast on our 50th anniversary road trip. … – show

0 0
Reply
Chad12345 October 2, 2022, 3:00 am

As expected holiday inn property. Normal service and cleanliness for a good sleep, however the refrigerator in my room was noisy. Breakfast as expected. Room was clean. Nice lounge area. Average value.

0 0
Reply