Holiday Inn Express & Suites Franklin, an IHG Hotel

Holiday Inn Express & Suites Franklin, an IHG Hotel

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(270) 586-76... — show
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35 photos Holiday Inn Express & Suites Franklin, an IHG Hotel

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Reviews about Holiday Inn Express & Suites Franklin, an IHG Hotel

4.4
  /  215 ratings
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All reviews 88
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  • June 27, 2021, 10:24 pm
    Wonderful visit. Very clean and all staff were very nice and helpful. Will definitely stay there again
  • June 26, 2021, 2:59 am
    Good room. Breakfast was the best I have had in terms of they service during these pandemic times. Breakfast bar you get to choose and is prepped for you so it is a full menu. Coffee was also notable for how good it was.
  • June 22, 2021, 3:38 am
    Very clean rooms, good breakfast, very friendly staff.
  • June 20, 2021, 12:02 am
    Very clean. Nice rooms. Good breakfast.
  • June 18, 2021, 3:00 am
    Great service, friendly staff. Clean rooms and had a quiet night sleep. Breakfast was pretty good, you can't serve yourself yet and they didn't offer the pancake bar but that was fine with us since we practice safe distancing still. We will stay again when in the area.
  • June 15, 2021, 2:23 pm
    Great short stay, lots of business travel and clean hotels are sometimes hard to find. So always happy to find a good one.

    Our door lock was a little finicky, but otherwise good stay and decent breakfast.
  • June 15, 2021, 5:29 am
    Nice hotel that was clean and a good breakfast.
  • June 15, 2021, 1:10 am
    Went to check in, room was still dirty, but 15min later they got us a new room, same one reserved. Lobby was nice, 3rd floor color green awful. Bed was comfortable even if u a big guy like me. Nice room for 120 with tax king size. Free breakfast was good, would go again.
  • June 14, 2021, 3:00 am
    Staff was friendly but need to work on housekeeping and communication with management.
  • June 13, 2021, 3:00 am
    Toilet would not stop running.
    I decided to shut the bathroom door so I would not have to listen to it.
    Bathroom door would not shut.
    Room doors do not latch automatically every time.
    I assumed they could have someone address the toilet during the day while I was working. I was wrong.
    They decided to move me to another room, but the attendant did not understand that every time she issued me a new card the old room card would shut off. I took me three trips downstairs to get the cards correct.
  • June 12, 2021, 3:00 am
    Conveniently located near the expressway exit and several restaurants at walking distance. Just make sure the bathroom has enough shampoo, conditioner and soap in the dispensers in the bathroom tub area. Make sure the dispensers work.
  • June 12, 2021, 3:00 am
    Clean clean clean Clean clean clean bathrooms clean clean rooms clean bathrooms clean clean bathrooms
  • June 11, 2021, 8:37 pm
    Clean, nice remodel…cool pool area and excellent breakfast
  • June 10, 2021, 3:00 am
    Our stay was great. Staff was friendly. The only issue was asking for a rollaway bed because of bringing 2 extra childrem and was told yes but didnt get it till next morning even after asking so 2 children slept on the floor for first night but didnt detour the pleasant atmosphere of the hotel
  • June 4, 2021, 3:00 am
    Spa did not work on a three day stay would have stayed at another property

    Tina was awesome for breakfast


    Outstanding breakfast and service
  • June 1, 2021, 4:58 pm
    A great stop on our way from Florida to Michigan! We want it clean, comfy, and safe, and it was all 3! Hannah and Crystal did a great job cleaning it. The bed was very, very comfortable. 5 star stay!
  • June 1, 2021, 3:00 am
    My family and I were on our way back home to complete our 3,000 mile trip. We had stayed at three different hotels along this trip, and after 15 hours in the car, we were in need of some serious rest. The other three hotels were sketchy at best, with regards to their cleanliness, security, and safety (i.e. 4 young adult males letting in 3 young adult females at 2am via a side entrance who are not guests at that hotel is not my idea of secure.)

    This Holiday Inn was a breath of fresh air. The mom
    – show
  • June 1, 2021, 3:00 am
    Newly remolded great location, nice staff.
  • May 28, 2021, 3:00 am
    Positive: Great Negative: Great
  • May 28, 2021, 3:00 am
    The room was very clean. They even put single use cleaning wipes by the remote control and by the light switches so we could clean them again if we chose. The beds and pillows were comfortable and we had two good night sleeps. Our room was next to the elevator but we didn’t hear the door opening/closing or the ding from the doors. In the morning, we went down for breakfast and was excited to see hot options. They had 2 attendants behind a makeshift counter getting the food we requested. It was s – show

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