Holiday Inn Express & Suites Franklin, an IHG Hotel

Holiday Inn Express & Suites Franklin, an IHG Hotel

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(270) 586-76... — show
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Reviews about Holiday Inn Express & Suites Franklin, an IHG Hotel

4.4
  /  215 ratings
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All reviews 172
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  • January 6, 2023, 11:16 pm
    Great customer service, clean room, and comfy bed.
  • January 2, 2023, 6:37 pm
    Most hotels in the area are kinda dumpy. This one was refreshingly nice! And they have a great continental breakfast.
  • December 31, 2022, 6:19 pm
    The only reason I have a 4 is there was no control of the extremely obnoxious guests on the 2nd floor until 2am.
  • December 30, 2022, 6:41 pm
    Our stay was wonderful with a very clean room, comfortable bed, delicious breakfast, lots of space for parking a truck with boat trailer, excellent area to walk your dogs and impeccable service. Will come again!
  • December 20, 2022, 1:32 am
    Nice place, friendly staff
  • December 19, 2022, 8:30 pm
    Love this place. We stay here each time we visit the nearby casino.
  • December 15, 2022, 8:28 am
    Bes service I've had in a while. The night clerk was very hospitable and polite. And my kisa had a blast. But the best part was the breakfast lady. I was 20 mins late to the kitchen. Figure I'd just grab a spoon and heat my dinner up for breakfast on the way out the door. Nope. This nice lil lady got me together. Even gave me chocolate milk. I'll be back for sure.
  • December 14, 2022, 3:32 pm
    Great breakfast.great service.
  • November 23, 2022, 4:41 am
    Traveling with 3 grandkids for 11 hours in the car. Called ahead to inquire SPECIFICALLY about the pool facilities. Was told the pool was open and warm. Arrived to find the pool closed for maintenence. According to front desk, had been closed for 2 days. Mind you, the same front desk told me it was open 3 hours prior. No time to travel further. No comp offered. We are Holiday Inn members. Very disappointed. Ruined an anticipated fun night for the grandkids and what would have been a nic – show
  • October 27, 2022, 3:00 am
    Nice large comfortable room with a king bed that was very comfortable and extra pillows. A nice day bed was in the room also…. We had the first floor and it was perfect for us….
    Weekend breakfast is good, scrambled eggs but week day was pre-maid omelettes and I did care for them.
  • October 26, 2022, 5:34 am
    HDI express never let's you down. Clean rooms, exelent beds and pillows and a great continental breakfast as well.
  • October 24, 2022, 3:00 am
    The beds were very comfortable and rooms were clean. Just the disturbing neighbors was not good. I would say if you have someone with a child they should not be put next to someone who they are going to disturb while sleeping. I didn't expect to be woken up at 5 am
  • October 19, 2022, 11:47 pm
    We were put in a handicap room for some reason. It was nice and clean. Beds and bedding were wonderful. Staff was friendly and accomodating.
  • October 16, 2022, 8:40 am
    Room was hot humid, LOUD A/C. Filthy bathroom floor, soap dispensers completely empty, toilet didn’t work (no maintenance on duty), had to use bathroom in lobby.
  • October 15, 2022, 9:50 pm
    I booked a room with points at this Holiday inn and they charged my card instead of my points.. I usually wouldn't post but I had no fuel in my vehicle and stopped to get gas but my card was locked up.

    The manager had no worry in the world about my situation he actually still owes me 3,000 points..
    He is very disrespectful and likes to cut people off when they are talking which is a major pet peeve for mine good luck with your journey here if you can find someplace else to go have a blessed day
  • October 14, 2022, 3:00 am
    The mattress was very poor with the 2” topper too soft. Turning or moving to get comfortable was a chore
  • October 11, 2022, 1:08 am
    I went in to check room availability. I have a service animal I had proof in hand. One lady told me they had a king bed available. The other one then goes over to her and tells her I can't have the King because of my animal.
  • October 6, 2022, 2:06 am
    Very nice young lady working when we checked in! She was very helpful and friendly!! Had a great stay!!
  • October 5, 2022, 3:00 am
    We arrived after a long drive and we were relieved to find a clean room and bathroom. We felt welcomed by the front desk. We were happy to hear breakfast was until 9:30 am. At most hotels we found that breakfast was only offered until 9am. We would rush to make the deadline only to find that the food was all gone.This was not the case in Franklin. We did not have to rush for breakfast. And we still enjoyed a wide selection of breakfast items. It was so relaxing to enjoy a leisurely breakfast on – show
  • October 2, 2022, 3:00 am
    As expected holiday inn property. Normal service and cleanliness for a good sleep, however the refrigerator in my room was noisy. Breakfast as expected. Room was clean. Nice lounge area. Average value.
Average rating - 4.4 based on 172 reviews and 215 ratings