Holiday Inn Express & Suites Franklin, an IHG Hotel

Holiday Inn Express & Suites Franklin, an IHG Hotel

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35 photos Holiday Inn Express & Suites Franklin, an IHG Hotel

Reviews about Holiday Inn Express & Suites Franklin, an IHG Hotel

4.4
  /  215 ratings
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All reviews 88
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  • June 27, 2021, 10:24 pm
    Wonderful visit. Very clean and all staff were very nice and helpful. Will definitely stay there again
  • June 26, 2021, 2:59 am
    Good room. Breakfast was the best I have had in terms of they service during these pandemic times. Breakfast bar you get to choose and is prepped for you so it is a full menu. Coffee was also notable for how good it was.
  • June 22, 2021, 3:38 am
    Very clean rooms, good breakfast, very friendly staff.
  • June 20, 2021, 12:02 am
    Very clean. Nice rooms. Good breakfast.
  • June 18, 2021, 3:00 am
    Great service, friendly staff. Clean rooms and had a quiet night sleep. Breakfast was pretty good, you can't serve yourself yet and they didn't offer the pancake bar but that was fine with us since we practice safe distancing still. We will stay again when in the area.
  • June 15, 2021, 2:23 pm
    Great short stay, lots of business travel and clean hotels are sometimes hard to find. So always happy to find a good one.

    Our door lock was a little finicky, but otherwise good stay and decent breakfast.
  • June 15, 2021, 5:29 am
    Nice hotel that was clean and a good breakfast.
  • June 15, 2021, 1:10 am
    Went to check in, room was still dirty, but 15min later they got us a new room, same one reserved. Lobby was nice, 3rd floor color green awful. Bed was comfortable even if u a big guy like me. Nice room for 120 with tax king size. Free breakfast was good, would go again.
  • June 14, 2021, 3:00 am
    Staff was friendly but need to work on housekeeping and communication with management.
  • June 13, 2021, 3:00 am
    Toilet would not stop running.
    I decided to shut the bathroom door so I would not have to listen to it.
    Bathroom door would not shut.
    Room doors do not latch automatically every time.
    I assumed they could have someone address the toilet during the day while I was working. I was wrong.
    They decided to move me to another room, but the attendant did not understand that every time she issued me a new card the old room card would shut off. I took me three trips downstairs to get the cards correct.
  • June 12, 2021, 3:00 am
    Conveniently located near the expressway exit and several restaurants at walking distance. Just make sure the bathroom has enough shampoo, conditioner and soap in the dispensers in the bathroom tub area. Make sure the dispensers work.
  • June 12, 2021, 3:00 am
    Clean clean clean Clean clean clean bathrooms clean clean rooms clean bathrooms clean clean bathrooms
  • June 11, 2021, 8:37 pm
    Clean, nice remodel…cool pool area and excellent breakfast
  • June 10, 2021, 3:00 am
    Our stay was great. Staff was friendly. The only issue was asking for a rollaway bed because of bringing 2 extra childrem and was told yes but didnt get it till next morning even after asking so 2 children slept on the floor for first night but didnt detour the pleasant atmosphere of the hotel
  • June 4, 2021, 3:00 am
    Spa did not work on a three day stay would have stayed at another property

    Tina was awesome for breakfast


    Outstanding breakfast and service
  • June 1, 2021, 4:58 pm
    A great stop on our way from Florida to Michigan! We want it clean, comfy, and safe, and it was all 3! Hannah and Crystal did a great job cleaning it. The bed was very, very comfortable. 5 star stay!
  • June 1, 2021, 3:00 am
    Newly remolded great location, nice staff.
  • June 1, 2021, 3:00 am
    My family and I were on our way back home to complete our 3,000 mile trip. We had stayed at three different hotels along this trip, and after 15 hours in the car, we were in need of some serious rest. The other three hotels were sketchy at best, with regards to their cleanliness, security, and safety (i.e. 4 young adult males letting in 3 young adult females at 2am via a side entrance who are not guests at that hotel is not my idea of secure.)

    This Holiday Inn was a breath of fresh air. The mom
    – show
  • May 28, 2021, 3:00 am
    Positive: Great Negative: Great
  • May 28, 2021, 3:00 am
    The room was very clean. They even put single use cleaning wipes by the remote control and by the light switches so we could clean them again if we chose. The beds and pillows were comfortable and we had two good night sleeps. Our room was next to the elevator but we didn’t hear the door opening/closing or the ding from the doors. In the morning, we went down for breakfast and was excited to see hot options. They had 2 attendants behind a makeshift counter getting the food we requested. It was s – show
  • May 27, 2021, 3:00 am
    terrible noise from somewhere whenever a/c kicked in. Not in my room. Kept me awake.
  • May 27, 2021, 3:00 am
    It was good and I enjoyed it a lot and I sure did
    It was great and I had fun
  • May 27, 2021, 3:00 am
    Very nice comfortable stay for only two days. Was able to relax and visit with friends
  • May 26, 2021, 3:00 am
    My stay was absolutely amazing thanks so much
  • May 25, 2021, 3:30 am
    Great rooms and very friendly and helpful staff
  • May 25, 2021, 3:00 am
    My family and I came to Franklin Kentucky for our nephews graduation. This Holiday Inn was clean. It was surprising to see so many dogs at the hotel. I had no idea that it was pet friendly. So if you don't want to be near dogs don't be on floor 2.
  • May 23, 2021, 3:00 am
    Quiet clean and comfortable. A bit pricey.
  • May 23, 2021, 3:00 am
    Very newly renovated hotel. Served a hearty hot breakfast. All employees were nice and helpful. Only issue we had was with the J R Watkins soap and shampoo dispenser in the shower. It does not work. One pump is all you get then no more.
  • May 22, 2021, 5:03 pm
    Clean comfortable and sweet staff
  • May 21, 2021, 3:00 am
    We stay at this hotel regularly traveling from Florida to Michigan and have always felt comfortable. I highly recommend Holiday Inn Express Franklin Kentucky.
  • May 20, 2021, 3:00 am
    Overall we had a great experience. I stayed here alone with my two young boys and felt safe. I would recommend
  • May 19, 2021, 3:00 am
    Amazing people and amazing stay just wish the hot tub was open
  • May 18, 2021, 3:00 am
    This hotel is surrounded by others but it stands out in modern amenities, cleanliness and comfort. I'd highly recommend this location, and would stay here again.
  • May 17, 2021, 3:00 am
    I was staying in town for 2 weeks for business. I appreciated being placed in a room near an exit as requested. The staff was friendly and no guests created noise issues. The room was large and quite comfortable for my extended stay. Gym was open and had all of the necessities. I also greatly appreciated on site laundry that I didn't have to pay extra to use!
  • May 17, 2021, 3:00 am
    We arrived on May 15th and was given a room that was occupied. Our key actually worked for another guest room and they were not happy with us just walking in. I’m went down to the desk, the young girl said it should be me too n that room. After traveling 10hours I just wanted a room. The gentleman at the front apologized and gave us a room but as I was going up the other guest we’re coming maybe no down very upset. Better service and communication is needed
  • May 17, 2021, 3:00 am
    wonderful updates, everything is kept very clean, staff is VERY friendly
  • May 12, 2021, 3:00 am
    Wonderful hotel. Very clean. Staff was very friendly.
  • May 11, 2021, 3:00 am
    Nice hotel, breakfast was good and hot. Good water pressure
  • May 10, 2021, 3:00 am
    I have stayed at every hotel in franklin. This is the nicest. The hampton does have faster internet which makes it tempting for me but these rooms are much nice and more comfortable.
  • May 7, 2021, 3:00 am
    Holiday Inn Express is great for families. It offers a safe place for families to relax, enjoy their pool, enjoy their hot breakfast, and be spoiled for a day or two.
  • May 5, 2021, 3:00 am
    Very clean upgraded hotel. Bathrooms clean and beds were comfortable.
  • May 5, 2021, 3:00 am
    Our room had just been remodeled and everything was great. No problems whatsoever. Breakfast was served by staff and it was great, also.
  • May 2, 2021, 3:00 am
    It was a great place to stop on our way home from vacation. Only wish we would have made it to check in sooner so kids could have checked out the pool.
  • April 30, 2021, 3:48 am
    Great facility.
  • April 29, 2021, 3:00 am
    It was wonderful! No other hotel period. Holiday Inn Express is ALWAYS are go to.
  • April 27, 2021, 3:00 am
    When asked front desk about towels, was told they're being washed and dried, offer no option to fix issue, but then the house keeper on my floor stepped up and got us towels. She was great
  • April 27, 2021, 3:00 am
    It is a good hotel tu stand when you are traveling. I hope enjoy it, in the same way I did.
  • April 27, 2021, 3:00 am
    carpet not vacuumed — debris on carpet. TV did not work — had to have staff get working.
  • April 27, 2021, 3:00 am
    The area where the food items for breakfast were being kept «warm» was barricaded. The server had difficulty with English. I asked for milk to put on my very thick oatmeal and I was given walnuts. I asked for whole wheat toast and was told they didn't have any bread products.
    But, I could a eat a muffin chocked full of sugar and calories. I couldn't fix my own breakfast, but, I could touch the salt and pepper shakers on the table, the coffee cups, the handles on the coffee pots, and the pumps o
    – show
  • April 26, 2021, 3:00 am
    Quick and easy check-in. Hot breakfast was great!

Rejected reviews

The Nicelocal team considers these reviews questionable
4.4
  /  215 ratings
All reviews 5
Sort:
  • February 15, 2014, 1:45 am
    Great stay! Clean, spacious & cozy! Awesome staff & yummy complimentary breakfast!
  • May 27, 2012, 4:24 pm
    Incredible service, nice facilities, and pleasant staff!! Highly recommend
  • November 18, 2011, 2:35 pm
    It's clean and friendly not that different
  • July 22, 2011, 8:36 pm
    One of the nicest HI express I've been in
  • November 20, 2010, 4:33 pm
    Very nice place to stay!