(212) 750-49... — show

Equinox East 63rd Street

4.3

/ 72 reviews

Will be closed in 13 h. 4 min.

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Direction: patanjali yoga

Fitness classes: pilates

Gym: unisex gyms

Fitness club zones: gym

Types of classes: fitness classes, personal training

Type of organization: Spa

Phone number

(212) 750-49... — show

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Address

New York, NY 10065, 817 Lexington Ave

Area Manhattan, area New York County, area Manhattan Community Board 8

Metro:

Lexington Avenue–63rd Street 107 yd

Lexington Avenue/59th Street 0.2 mi

68th Street–Hunter College 0.2 mi

to metro station Lexington Avenue–63rd Street — 107 yd

Leaflet | © MapTiler © OpenStreetMap contributors

Working hours: Sun

7:00AM—8:00PM

Mon

5:30AM—11:00PM

Tue

5:30AM—11:00PM

Wed

5:30AM—11:00PM

Thu

5:30AM—11:00PM

Fri

5:30AM—10:00PM

Sat

7:00AM—8:00PM

Official website: equinox.com

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Reviews about Equinox East 63rd Street

4.3

/ 170 ratings

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All reviews 72

Sort: by date by rating by popularity With photo

Elle K. January 17, 2023, 5:12 pm

The pool is a little short but it gets the job done. Super gross when sweaty folk jump into the ice plunge/spas without showering first (as required but not everyone follows this basic, common-sense rule) — need more vigilance down there — yuck. The rest of the gym is fine — the boxing class is pretty fun and can get some work done on techniques

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- Company's official reply January 17, 2023, 8:42 pm
  
  We appreciate you providing this feedback and giving us an opportunity to improve. We would love to get additional feedback. Please connect with us at Concierge@equinox.com, mentioning your review, so we can address quickly.
  
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Howard K. December 22, 2022, 1:23 pm

nice service

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- Company's official reply December 24, 2022, 3:14 am
  
  Thanks for the 5-star review, Howard!
  
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Christopher K. December 20, 2022, 5:48 pm

This is one of the better Equinox locations I've been to. I like their facilities though spread out on several different floors and involves lots of stairs. Men's locker room is well maintained. Soap dispensers always work and are filled. It's the little things in life. The front desk staff are especially polite. 12/19/22 downgrading my previous glowing review. They closed the spa section, pool, hot tub and etc, without putting any notices up in the gym. I got an email last week about the steam room being out of commission, but not one about closing the spa. They could have posted notices a month in advance. Is it reasonable to expect someone to call each and every time to make sure the facilities are up and running and accessible? … – show

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- Company's official reply December 24, 2022, 3:55 am
  
  'appreciat
  
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jane f. November 27, 2022, 7:40 pm

Last Saturday I took 4 guests to the gym. The passes were given to me by the gym and it was amazing. My guests and Myself had such great time. They explored the work out, pool, sauna, jacuzzi and much more.
Thank Equinox for such great time you
Provided with your free passes given to me and for this wonderful Gym which I have been member since 2016.
Jane ️

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- Company's official reply November 16, 2022, 3:30 am
  
  Thanks for the 5-star review, Jane!
  
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Tiffany X. November 5, 2022, 1:51 am

One star deducted because you have to pay a destination membership here even though I don’t think it warrants the price tag compared to the other destination locations. Also, when there are promos and you can bring guests, guests are excluded from the destination locations, but they aren’t excluded from this one: “Guest pass excludes our Destination locations: Hudson Yards, Equinox Sports Club Upper West Side, Greenwich Avenue & Printing House.” So it feels like even Equinox knows this isn’t a t rue destination tier, but still charges that.

Otherwise, I would give a 5 star just for the amazing maintenance crew in the women’s locker room. I come here 3—4 times a week in the mornings and see the same cleaning lady. She doesn’t just clean… she CLEANS!!! She gets her elbow grease into it, getting on ladders to clean the fans, wiping down all the lockers, getting into the gaps between the benches, polishing the mirrors, spraying down the showers, everything. The detail and effort with which she cleans amazes me. I never see her stop cleaning and I have peace of mind knowing this space is super clean. (I wish I caught her name tag but she’s always working so hard I can’t catch her name). I’ve been to a lot of the other locations and while those are nice and clean too, it’s never to the standard that this lady keeps it at. … – show

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- Company's official reply November 16, 2022, 1:22 am
  
  We appreciate you providing this feedback and giving us an opportunity to improve. We would love to get additional feedback. Please connect with us at Concierge@equinox.com, mentioning your review, so we can address quickly.
  
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giovanni c. October 16, 2022, 2:24 am

The pool area needs severe attention.. dirty towels are all over the place, people using cell phones and taking pictures when all along I was informed no cell phones were allowed in the pool area.
People not showering before getting into the cold plunge or sauna. It wasn't always like this.. gym has gone downhill.
Managers are useless.. they don’t want to be bothered. Seriously considering terminating my membership.

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- Company's official reply October 19, 2022, 9:17 am
  
  Hi Giovanni, this is not what we like to hear at all. We will investigate this issue closely to identify opportunities for improvement in our services. If you would like to reach out and share additional feedback, please connect with us at Concierge@equinox.com. Please be sure to mention your review so we can address this quickly.
  
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Vanessa D. September 23, 2022, 12:53 am

The staff at the retail store, Christina and Alexandria are fabulous, lovely human beings. And they even know style too! I always get greeted and they are there to assist, never looking annoyed or too busy to bother. Love this place!

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- Company's official reply October 28, 2022, 10:23 pm
  
  Thank you for sharing this 5-star review, Vanessa! We are happy to have you as one of our members. We very much appreciate you bringing what we did well to our attention, allowing us to continue providing excellent service and gratitude to all our trainers, staff and employees.
  
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Amanda B. August 13, 2022, 6:48 pm

I am an Equinox member and went to the spa for a hydrafacial. Warning, they market this as a hydrafacial and it's a bait and switch — the esthetician fumbled with the machine for a few minutes and just touched my skin with it maybe 5 times and did not complete the whole process. Instead she gave me a facial with different and more expensive products trying to push me to buy them. The whole thing left my skin red and broken out. To add to this, the manager, Bianca Rose, could not have cared less and did not respond to emails. Further, the concierge Equinox did the exact same thing and ghosted me. This club is unprofessional, not luxury nor respects its members. I have been loyal for over 7 years and will be canceling my membership. Show respect to your paying members. … – show

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- Company's official reply August 26, 2022, 6:18 pm
  
  Hi Amanda, this is not what we like to hear at all. We'd love to investigate further. If you would like to reach out and share additional feedback, please connect with us at Concierge@equinox.com. Please be sure to mention your review so we can address quickly.
  
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Lidi L. August 4, 2022, 3:20 am

I love this localização bc is very close the market and subway — the gym is great. There are many options classes and sauna is good and very clean.

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- Company's official reply August 5, 2022, 5:01 pm
  
  Thanks for the 5 stars Lidi!
  
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Abe R. July 27, 2022, 5:48 am

Great gym

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- Company's official reply July 27, 2022, 11:12 pm
  
  Thanks for the 5 stars, Abe!
  
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David July 18, 2022, 5:40 am

Facilities are great but not worth it

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Jen Y. July 7, 2022, 7:48 pm

I used to be an Equinox member several years ago, but am not currently -- today's experience reminds me why!

A friend gave me a generous gift for a massage at this 63rd St Spa location. The initial time he scheduled was a placeholder. Today when I called to rebook for a specific time that worked for me, the person who answered the phone could not have been more rude, abrupt, and unhelpful. She gave me absolutely no information, when I said what I needed to do, she just barked 'when do you want to come?” I would have expected a confirmation on the massage therapist I might currently have booked, days/times that person was available, possibly other options, but no, none of that. When I asked her to confirm the massage therapist I was already booked for, I heard a heavy sigh and then she said 'yes.' After a couple of tense back and forths where I was guessing times she finally said 'fine' when I hit one that worked and then after a few seconds, hung up and ended the call.

The whole experience was extremely unpleasant and now I'm actually dreading my appointment. Not exactly what you want for an expensive 'luxury' service! To make things worse, the appointment confirmations keep going to the text and email of my friend who made the appointment — it would have been great if the booking person had given me an option to change the notifications, as I clearly told her that someone else had booked it for me.

I called the Equinox main customer service line to lodge a formal complaint however after sitting on hold for 30 minutes I gave up. This level of customer service seems unacceptable for a company trying to promote itself as a luxury brand. … – show

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- Company's official reply July 9, 2022, 4:54 pm
  
  Hi Jen, please connect with us at Concierge@equinox.com. We would love to get additional details that led to this review so we can investigate closely and identify opportunities for improvement in our services. Please be sure to mention your review so we can address quickly.
  
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Courtney P. June 23, 2022, 10:17 pm

Amenities, equipment and spa are great. Some of the staff are extremely stuck up though.

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Calvin S. June 5, 2022, 8:12 pm

Great workout

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David C. June 2, 2022, 8:57 pm

Definitely one of the better Equinox locations in the city! (As it should be since it's a Destination Access location and the flagship location in the UES!) Spacious, clean and lots of equipment. It's not too crowded during the day but it can get pretty crowded during peak hours — but that's a given at any business. I haven't had any issues with the staff that were mentioned in other reviews so I never felt uncomfortable working out here.

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Nana H. April 29, 2022, 2:24 am

Staff are very friendly and the gym facility is clean.

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- Company's official reply April 29, 2022, 11:51 pm
  
  Thanks for reviewing, Nana!
  
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Gabriel March 30, 2022, 9:14 pm

Small and crowded. It is what it is.

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Luca R. March 20, 2022, 11:19 pm

Great classes. Good workout equipment and plenty of cardio machines. This location has a pool, but it is short and crowded. The locker room has a heater floor which is excellent in the winter. I'm knocking it down a star because the multi-floor layout is awkward.

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Jonathan H. March 8, 2022, 12:24 am

second what Chris said in the previous review. avoid Rachel Cohen at all cost. She would literally provide you the incorrect rate trying to scam your money

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Manuel Z. February 22, 2022, 12:47 am

Nice

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- Company's official reply February 23, 2022, 3:14 am
  
  Thanks for reviewing, Manuel!
  
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