Proud Smiles Dental

Proud Smiles Dental

Will open in 10 h. 3 min.
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Mon, Thu: 8AM—5PM; Tue: 8AM—7PM; Wed, Fri: 9AM—1PM
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Reviews about Proud Smiles Dental

4.9
  /  107 ratings
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  • August 29, 2021, 6:52 pm
    Never in my life have I ever been exited to go to the dentist until I became a patient at Dr. Paulen’s office. It’s the best experience i’ve ever had in my life that I have even decided to go to Dental Assisting School!! The services they provide is like no other, the entire team always makes sure you always understand all your procedures. Every single employee in this office has the best attitude, super sweet, and make conversation to make you feel comfortable. They are so comforting from the m – show
    • Company's official reply August 29, 2021, 7:56 pm
      Wow, what a great summary of your experience! We are so grateful for your willingness to share your thoughts and happiness. THIS is what gets us excited each and every day! Making a difference in people’s lives is amazing. Thanks Denis for choosing Proud Smiles!
  • August 13, 2021, 12:10 am
    Excellent Service!!!

    I came in for the gum depigmentation procedure and was highly satisfied with my experience and the results! Their customer service was the best I’ve encountered. I walked in a bit nervous for my appointment however Christine, Dr. Paulen, and Dr. Claudy were extremely friendly and welcoming. Dr. Paulen and her assistant Dr. Claudy were knowledgeable and communicative and they provided me with best experience possible easing my nerves. They consistently made sure I was comfor
    – show
    • Company's official reply August 13, 2021, 12:51 am
      Kennedi- Thanks so much for sharing your experience! We want every patient to be able to Smile, Laugh, and Eat, with confidence and every patient’s experience at Proud Smiles to be exceptional. Thank you for choosing Proud Smiles!
  • June 25, 2021, 1:11 am
    Let me start with saying I believe this place is covered and everyone here is an angel. From the front desk everybody is so nice and sweet to the back where they treat you like you’re the number one patient they make you feel so comfortable and welcomed to the Doctor Who is such a sweetheart she’s so understanding she’s patient and she really tries to find the best results for you. As someone who has “Dentist phobia” this is the only place I have been able to go to and feel comfortable from the – show
    • Company's official reply June 25, 2021, 10:13 pm
      Shaunta- Thank you so much for your post! This is exactly what excites the Proud Smiles team each and every day. Making a difference in people's lives and seeing that reflected in their smiles, is so rewarding. We are privileged to have such wonderful patients!
  • June 21, 2021, 11:06 pm
    Dr. Paulen has a wonderful operation. I’ve been in for a couple of things now, and every time I go in, she and her staff are always extremely helpful and communicative. They take the time to explain everything clearly and do a great job with all the work they do.
    • Company's official reply June 22, 2021, 6:17 am
      Frank- thanks so much for sharing your experience. We are very grateful to have you as part of the Proud Smiles family of patients.
  • May 5, 2021, 10:33 pm
    Very bad experience. They tell you that you HAVE TO pay a $100 of deposit that goes “towards” the procedure and THEN after you sign and FINISH they actually tell you that the $100 was for the “visit, x-rays, etc”. Meaning you PAY $100 as soon as you step in their office. NEVER coming back again. They don’t know how to communicate with their clients and a simple apology will not bring my money back. Besides, as soon as I arrived there they told me what they would do because I had already informed – show
    • Company's official reply May 6, 2021, 2:05 am
      Marina- Thank you for sharing your experience. You are correct, our communication with you should have been better. It is true that a deposit was required for your visit, and it is also true that the deposit was applied to the services you received. After your initial exam and discussion with Dr. Paulen, we prepared, reviewed, and discussed, a written treatment plan with all of the services and pricing being proposed. We then asked for your signature as approval, prior to commencing the trea – show
  • February 8, 2021, 8:23 pm
    The staff is friendly, knowledgable, and patient. They were very empathetic of my anxiety and did everything they could for me to be comfortable. Dr. Paulen was beyond ready for my appointment with her — She had informational slides about my condition ready and explained everything thoroughly. Excellent experience.
    • Company's official reply February 8, 2021, 8:43 pm
      Giovanna- Thanks so much for sharing your experience. You’re not alone with your anxiety and we want to assure everyone that they can be comfortable getting care at Proud Smiles. Thanks for choosing us!
  • January 28, 2021, 9:40 pm
    I highly recommend Proud Smiles. Dr Brenda Paulen and her staff are truly amazing.
    Thank you so much for the great experience and quality work you provide each time.
    • Company's official reply January 29, 2021, 12:58 am
      Rose- Thanks for the review, we appreciate it! We are always glad to be of service.
  • January 14, 2021, 6:34 pm
    Very sweet and caring staff and Dr. Paulen did an amazing job on my daughters tooth! Highly recommend!!
    • Company's official reply January 14, 2021, 11:24 pm
      Debra- Thank you for taking time to give us a review and share your experience, it is much appreciated.
  • December 16, 2020, 10:49 pm
    I just had the best dentist experience ever. I have put off going anywhere for over 7 years now…and finally a cracked tooth forced me to find a place to go. I was so lucky to find Proud Smiles. I really can't say enough about how well I was treated by every single member of the staff. I'm sure this part was just lucky — but I was able to get in for a consultation in a single day and was able to have procedures done the day after that. I am now very motivated to take care of many years of – show
    • Company's official reply December 16, 2020, 11:09 pm
      Michael- thanks so much for sharing your experience and your history. We are honored that you selected Proud Smiles to be your oral healthcare home and delighted that we could be of service!
  • October 22, 2020, 6:02 pm
    I went to Proud Smiles this morning to have a fever blister treated. I had this treated 6 years ago by another dentist and it was awfully painful. Dr Paulen treated my blister without using the numbing gel and I felt nothing a slight tingle and that was it!!! If you suffer from fever blisters this is a one time treatment that is NOT painful! Dr Paulen is the best!!
    • Company's official reply October 22, 2020, 10:45 pm
      Si- Thank you for sharing your experience and the kind words. Much appreciated! We take great pleasure from serving our patients and allowing them to smile proudly :-)
  • March 19, 2020, 11:17 pm
    I wish I could give 10 stars!
    Dr. Brenda Paulen and her team are absolutely amazing! When I came in for my appointment I was greeted by two of the sweetest ladies at the front desk; Christine & Karen.

    I found Proud Smiles from their website, and saw they did cosmetic dentistry. After looking at past patients’ before & after photos, and seeing their transformations. I knew I had to go in and meet with Dr. Paulen.

    From the time I called in to make my appointment to the day I came in. I had the b
    – show
    • Company's official reply March 20, 2020, 4:23 am
      Brittany- thank you so much for the wonderful accolades and the breadth of your review. We strive to make every aspect of contact with Proud Smiles exceptional, and it’s very heartening to hear that we are hitting our target. We are grateful to all who have been helped by our efforts and passion.
  • January 31, 2020, 7:53 pm
    I haven't been this happy in SUCH a long time! I literally left Proud Smiles in tears because I was so happy with my new smile. The team there is absolutely incredible and the doctor is truly a miracle worker. I can't recommend them enough!
    • Company's official reply January 31, 2020, 9:46 pm
      Amina- Thank you SO much for sharing your experience. It is extremely heartening when we learn how well we did in meeting the needs and goals of our patients. We are honored to have your confidence and trust. Yours in Health, The Proud Smiles Team.
  • January 7, 2020, 7:12 pm
    This was the best customer service experience ever! I highly recommend this office for dental care. Very family oriented atmosphere. My first visit was exceptional all of my needs were met. The staff went above and beyond to make sure I was comfortable during my visit. Thank you Proud Smile Dental!!!
    • Company's official reply January 7, 2020, 9:32 pm
      Angie- Thanks so much for taking the time to share your experience! We love giving our patients something to Smile about :-)
  • December 4, 2019, 1:48 am
    The best dentist In Atlanta patient care is amazing and thanks krissi for being great your awesome
    • Company's official reply December 4, 2019, 3:04 am
      Myra- Thanks for your review! We were honored to help you through your anxiety and we welcome you into the Proud Smiles family of patients.
  • October 29, 2019, 10:38 pm
    I enjoy my visits until this year. I must say don't reschedule your appointments to many times, because you will be discharged as a patient. The sad part is that my grown son was discharged, as well and I'm assuming because I'm his mom. One of the front desk staff was very rude to me, I will not reveal her name, she's very condescending, and being a healthcare professional myself there is a proper way that you speak to patients.
    Just a FYI the office does not take any insurances, so therefore t
    – show
    • Company's official reply October 30, 2019, 12:29 am
      Tara- Thank you for holding us accountable for our part in the Practice & Patient relationship. As was expressed during the doctor's follow-up call with you, we are very sorry that we missed your expectations and we agree that there's no place for rudeness or condescension. We should have done much better. As for Insurance and our fees, we do indeed accept all PPO dental plans, file the claims, and apply the assigned insurance payments, but we are not considered an in-network provider with an – show
  • October 19, 2019, 8:31 pm
    Come see how Invisalign clear aligners can transform your smile! Give yourself a gift for the Holidays! All cases started before year-end will receive a $400 discount.
  • September 4, 2019, 6:28 pm
    Beware!!!!!!!!!!!!!!!!!!!!!!!!!!

    Proud Smiles Dental has extremely high prices, compared to other dental practices. They have limited hours, and they want to take as much money in as little time as possible from each customer. I had several procedures done until I found out I was being ripped off. I also had a crown done and it was not done properly, I still have pain and discomfort, but I am not confident that Dr.Paulen can fix it.

    Stay Away!!!!!!!!!!!!!!!!!!!!!!
    • Company's official reply September 5, 2019, 12:30 am
      Andre- It's unfortunate that you were not satisfied with your experience at Proud Smiles. We strive to make every patient experience a pleasant one, and we are sorry that this did not happen for you. It should be noted that dental procedure pricing varies by area (the dental insurance companies use zip-codes), and for our area we are neither the highest or the lowest. Since we are an out-of-network dental provider, we indeed want each patient to be aware of our pricing, and that's why we for – show
  • August 19, 2019, 3:14 pm
    It starts with the wonderful staff when you walk in to an amazing Dr. Paulen who really is a perfectionist and makes sure your smile is perfect.
    My teenage daughter needed a crown due to a tooth not being developed all the way. When she was a kid a dentist just build it up till she is done growing. It never matched her other teeth and was discolored. Dr. Paulen did a perfect job fixing it and nobody will ever know that she actually has a crown. Her smile is perfect and beautiful now. Thank you D
    – show
    • Company's official reply August 19, 2019, 3:58 pm
      Rosi- Thanks for sharing your experience! We are always excited when we can give someone back their Proud Smile and we are thrilled that Yllona has hers!
  • August 14, 2019, 5:46 pm
    I had a dental emergency yesterday and Dr. Paulen fit me into her busy schedule and stayed late to help. Her staff is caring and kind, and it truly is the best dental office you can find. Thank you, Dr. Paulen!
    • Company's official reply August 14, 2019, 7:28 pm
      Amanda- Thanks for sharing your experience and opinion! We are honored to have you as a long-time member of the Proud Smiles patient family!
  • August 7, 2019, 5:33 pm
    Doctor you are the best save me one more time I don't have words to thank you so much I never see at Hart working dental doctor like you are the best
    • Company's official reply August 7, 2019, 6:08 pm
      Edgar- Thanks so much for your review. We were glad to help in your time of need.

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