M&T Bank

M&T Bank

Will open in 2 h. 53 min.
Working hours
Mon-Thu: 9AM—4PM; Fri: 9AM—5PM
Official website
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3 photos M&T Bank

Reviews about M&T Bank

  /  8 ratings
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All reviews 7
  • October 6, 2022, 9:09 pm
    Hello to everyone in Virginia. This bank has the most racial employee I have ever seen in my entire life. Let’s start with the branch manager Montgomery if you’re not black he won’t even talk to you. Simple the assistant manager Rosa if you’re not Spanish she won’t even look at you. Wednesday, October 5 I went inside to make a payment on my credit card since I didn’t have my glasses so I had to take the print out and I told her I’m going to get my glasses and I will come back Rosa will help me – show
    • Company's official reply October 11, 2022, 10:38 pm
      Hello Tony, That's not the experience that we intend for our customers. I would like to see if we can help. Please email carecenter@mtb.com, include your name and phone number, so we can have someone reach out. We look forward to your email. -Candi B.
  • May 20, 2022, 4:49 am
    I just wanted to take a minute to highlight Riccy Perez! 100/100 best experience I have ever had from someone in regards to helping me. She went above and beyond her job to ensure I was actually getting help/having my issue resolved. I spent hours on the phone and even booked an online appointment through M&T and never once received a call or email back from anyone trying to help me. I randomly called this branch and spoke with Riccy who immediately stepped up and worked behind the scene to help – show
    • Company's official reply May 20, 2022, 3:11 pm
      Good Morning Shelby, We apologize for your experience with your mortgage, and would like to research your mortgage concerns. Please email carecenter@mtb.com, with your name and phone number, so we can have a specialist reach out. We'd also like to thank you for taking the time to recognize Riccy for going above and beyond when assisting you. We will share your compliment with Riccy's manager. Thank you again for banking with M&T.-Candi B.
  • May 6, 2022, 3:46 am
    They don’t answer the phone never
    • Company's official reply May 6, 2022, 3:03 pm
      Good Morning Omar, We apologize for any inconvenience you may be experiencing when calling the Old Towne Branch. If you have a specific bank concern you'd like us to look into, please email carecenter@mtb.com and include your name and phone number. We'd be happy to have someone reach out. -Candi B.
  • March 29, 2022, 10:08 pm
    Zee Barnes has a disgusting attitude. Ran far away
    • Company's official reply March 30, 2022, 3:15 pm
      Hello Cody, That's not the experience that we intend for our customers and would like to see if we can help. Please email carecenter@mtb.com and include your name and phone number, so we can connect. I Look forward to your email. -Candi B.
  • October 5, 2020, 10:47 pm
    Absolutely despicable customer service, the spanish lady at the branch was very rude and unprofessional, she definitely should not be handling customers. She is the reason that i will be closing my account first thing in the morning. It blows my mind how this lady still has a job when every single friend of mine that banks at M&T complained about her disgusting attitude as well.
  • September 4, 2018, 7:45 pm
    I have NEVER in my banking life experience the lack of customer service as I have received at this branch. Rosie Reed is the worst bank representative her attitude is nasty & she has on more than one occasion gave me the incorrect information. I have been trying to get rid of my account and can not seems to for my account being constantly charged by a merchant I do not choose to do business with anymore. However, my issue is that since I keep receiving false information it is causing my account – show
  • May 11, 2018, 12:01 am

    The chubby Spanish lady sitting at the desk across from the teller line at the South Washington Street branch needs additional training in operations and customer service.

    When I asked her to verify a cashiers check I was receiving for a vehicle I was selling on CraigsList, she was not helpful one bit. She talked down to me like I was an idiot and said she couldn’t verify it and proceeded to “teach me” how a bank works, lol.

    I called M & T customer service and they sa
    – show

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