New Era Eyecare
Phone number
(703) 549-28...
— show
Address
Alexandria, VA 22314, 113 N Washington St
- Working hours
-
SunClosedMon10:00AM—5:00PMTue10:00AM—5:00PMWed10:00AM—5:00PMThu11:00AM—7:00PMFri10:00AM—5:00PMSat9:00AM—4:00PM
- Official website
- Are you the owner?
50 photos New Era Eyecare
Reviews about New Era Eyecare
All reviews
14
Sort:
Visual acuity testing services in Virginia
-
Arlington, VA 22202, 1100 S Hayes St -
Alexandria, VA 22311, 4900 Seminary Rd #350
-
Alexandria, VA 22302, 4680 King St
Where to buy contact lenses in Virginia
-
6756 Richmond Hwy, Alexandria, VA 22306
-
Alexandria, VA 22304, 4660 Kenmore Ave Suite 101 (Lobby
-
Arlington, VA 22202, 1235 S Clark St #200
As a consumer, I make it a point to support local businesses as much as possible.
Yesterday, I visited a new eye doctor — in Old Town Alexandria - Dr. Edwin Adair III — at New Era Eyecare.
Dr. Adair was fantastic! he spent about an hour with me conducting a very detailed eye exam. He simply and succinctly explained the findings of the exam. I thought - boy, this is terrific service. Very professional. I was delighted to have found an eye doctor I'd return to in the future for my eye care needs.
After the examination, I was presented with a bill for $150 — separate and additional — for a contact fit exam.
None of this — the additional cost for a contact exam — was explained to me prior to the exam. The assistant acknowledged and seemed familiar with the terms of my coverage from the discussion we had at the counter. Moreover, and a as matter of fact, when I made the appointment, I provided Dr. Adair's assistant with my plan and ID so that we all knew what covered — or not. I was very specific in what I needed — an eye exam, and scripts for both glasses or contacts.
When I arrived for my 3PM exam, I was asked to sign what seemed like a routine form. I was asked to sign twice, which I did but not told about the additional cost for a contact exam. I was just asked to sign twice. I thought I was dealing with a reputable establishment and staff and made nothing of it. I was just happy to finally have my vision checked.
I paid the cost of the contact exam. At the time, I was so embarrassed — and shocked — and was polite and just left.
After further consideration, I am asking for a refund and would encourage the office to be fully transparent with patients — before — they are seen by the doctor. There should be no “surprises” on the way out the door.
What was an otherwise pleasant office visit, has left me cheated and disappointed. I can't help but to wonder how many other people on fixed incomes have had this negative experience. There is no need for it. The office made enough money as it was with what was charged to my insurance plan.
The office has my contacts. I look forward to a full refund. Please don't call me, just issue the refund by COB tomorrow, November 24, 2021.
Failure to do so, I'll have no alternative but to contact my insurance provider, local chamber of commerce, Better Business Bureau and media; and the appropriate local, county and state authorities.
Miscommunication is one thing, outright deception, is another, unacceptable business practice and illegal. … – show