Post Carlyle Square
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(571)ย 454-94...
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TERMITES:
Every spring we had hundreds, if not thousands of termites that would hatch in the wall of our kitchen and crawl all over the apartment. For the next several weeks afterwards, we are cleaning up dead termites and they make their way into everything. We find dead termites year round in our cupboards, dishes, carpet, food, clothes, bathroom, closets, beds, everywhere. It is disgusting. It took two years of this before they hired termite exterminators to come into the apartment and treat, but they drilled holes in the wall of our kitchen/closet. We fortunately won't be around to see if the treatment worked this spring, but we have been living with holes in our kitchen wall/closet since the treatment was done.
MOLD:
My roommate and I noticed that we had a mold problem about 2 years in, and I unexpectedly became ill, I believe as a result of living in moldy conditions for a long duration of time. The primary location of the mold was around our air vents. But we noticed that it had traveled to other areas of the apartment like clothes, picture frames, top of cupboards, and top of refrigerator (pictures attached). Maintenance was quick to come in, and clean up the mold. However, the extent of the cleaning was simply wiping up the high concentrations of mold with clorox. Nothing more was done to resolve the ongoing mold issue. Of note, during the cleaning process, bleach was sprayed onto the ceiling vent, which then landed onto a bed comforter and ruined it.
ACTIVE DUTY ORDERS:
When it came time to break the lease due to active duty military orders, the interactions and correspondence with staff was extremely frustrating. I stopped into the front office in person to inform the complex that I have received orders, and they indicated all they needed was a copy of my orders to start the process of breaking the lease. After sending the orders via email, and a follow up email 6 days later after not receiving a response, I did not hear from the leasing office for over 2 weeks. They said that the orders that I sent over were not official, and they needed a paper copy. After I provided a paper copy, they wanted the email directly from my admin department regarding my orders. After I provided that, they wanted an official PDF version. I explained several times that the orders I have provided are official, and I physically have nothing more I can provide them. The response was that the orders I have provided were not official, and that I needed a signed letter from the Commanding Officer of my command to break the lease. After speaking with the manager Joel, and voicing my frustrations, eventually he accepted the orders. The process was horrible, and honestly unacceptable. It was so bad, that I had acquired the phone number to a Navy Jag Lawyer and was preparing to begin the process for legal action.
DOG HAIR/PARKING:
Upon moving in, we noticed our carpet was covered in black dog hair. There were also several times where I was forced to park on the street overnight due to no parking available in the parking garage.
The only reason I am giving 2 stars is because the maintenance was undoubtedly quick when things such as washer/dryer, plumbing, ect. did break. We also really liked the location, and the landscaping was impressive. โฆ โ show
Even after speaking to the staff multiple times there were never consequences to the tenants. The staff did talk to them and they came up with a plan to take the dog out more often. They thunder around so loud that they wake us from sleeping.
Doesn’t seem to be any protections for tenant’s who don’t have an animal. We have been forced to cut our lease short because of how bad it is. Even after giving them the required two months notice and paying an early termination fee of $5800 the staff still are unable or won’t do anything about the concerns we are leaving because. Seems
They would rather loose tenants then take care of them. โฆ โ show
For the most part this property is great, and I enjoyed living here. Pros/Cons below, I will be omitting the price from the con list, because while high it’s at this point market value:
Pros:
— Beautiful buildings, great landscaping. The two courtyards are generally quiet and the fire pits are such a great feature. Very relaxing, especially at night.
— The units themselves are well maintained, and main tenance is pretty receptive. I never had any long-standing issues that wouldn’t get resolved.
— The pools are nice, even if ones been shut down the whole pandemic.
— The location is unbeatable. The Carlyle neighborhood is quiet (especially on weekends) and is so close to Old Town. Plus two nearby metro stations and an Amtrak/VRE station make it a great choice for commuters.
— The lease is in the landlords favor, but everything is also pretty well spelled out for you. Ask questions during the leasing process.
— I generally always had good neighbors, and the complex in general is very pleasant and peaceful. All different types of people live here, there’s no one age group or demographic that dominates I’d say.
Cons:
— While unit maintenance was always good, it felt like property maintenance went downhill after the pandemic started. For the most part the complex is fine, but a broken gate gets old to look at when it’s been broken for two years. How hard is it to install a new handle??
— If you live on the first or second floor there’ll be some street noise, and it is close to the jail, so occasionally you’ll see weirdos walking around.
— Hallway noise was absolutely terrible. Everyone who lives here is required to have a noisy dog that whines whenever the owner leaves. It’s like a rule or something.
— During the pandemic package management started to get a bit crazy. We’re talking big piles of packages inside the main gate every day. Luckily people don’t generally steal, I never lost any.
— The leasing staff is in general ok, there’s turnover unfortunately but that’s to be expected, and if you’re patient then they’ll be patient in turn. I always was able to get issues resolved. โฆ โ show
Their leases require them to offer you almost nothing and cost you almost everything.
My advice, read any lease they give your extra carefully here… But the best advice is to avoid MAA properties altogether.
T he courtyard here is beautiful and well-kept. The building is clean and well-maintained- just since moving in a week ago, we have seen the entire complex's windows washed and the lobby cleaned. The location is awesome and our friendly next door neighbor already stopped by to say hello. I am sure those few little apartment living annoyances will crop up every once in a while, but needless to say, we are very happy with our decision in choosing another MAA property.
My real reason for writing this review, however, is to take the opportunity to rave about the leasing agent who helped us find, look at, and move in to Post Carlyle. Samy did an absolutely incredible job, start to finish. From the moment we contacted Post Carlyle, he took a wholehearted interest in our wants and desires in looking for a new home. He listened to everything we said, literally took notes, and even responded to our emails on his days off. He compiled comprehensive lists of our top apartment options as well as lists of stores and restaurants in the surrounding area that might interest us. Samy walked us through every step of the process and kept up his amazing customer service even well after we had told him that he had won us over and we would become residents. He played a key role in our final decision to choose Post Carlyle over other options. We sincerely hope that he is highly valued by MAA because they are lucky to have him on their team. Thank you Samy and MAA for making our move that much easier! โฆ โ show
Overall, the building is quiet, but you do regularly hear the apartment's door slam shut because they are heavy, thick doors. You can also sometimes hear your neighbors, especially the inconsiderate one s, but most neighbors are nice and quiet. Pets are allowed but I rarely hear dogs.
Management has regular social events for tenants, which helps you meet your neighbors. They are usually fun and helps with the positive community feeling.
The leasing office seems to care about tenants and tries to keep you happy, especially Michelle. If you need anything, talk to her. She helped me with a lot and always friendly, professional and followed up.
I can mostly say positive things about the building and I would recommend the high-rise buildings. I had no experience with the low rise and I was told they are a bit more noisy but I can't say.
With 2 high-rises comes double amenities, i.e gyms, pools, court yards, meeting spaces, roof decks, etc. A great location, very close to 2 metro stations, shopping, old town, parks, etc.
The building, however, was purchased by MAA and rent increased instantly, and by a lot, which are most of the complaints from old tenants. The building and management remained the same, with some minor upgrades to the buildings. The previous management company, Post, was outstanding and cared about it's tenants. MAA is profit driven. โฆ โ show
Maintenance and overall property upkeep has declined. For example, I am writing this review on January 19, 2019. As of today, the garage door to my building has been broke n for well over two weeks. That means ANYONE has access to the garage. Additionally, we used to have beautiful landscaping both in the front of the building and courtyard area. That landscaping has been replaced with stones/rocks (easier for them — no grass to cut, no flowers to maintain, etc.). It takes weeks for maintenance to respond to issues in the common areas — the printer in the business center rarely works, gym equipment is broken for weeks at a time, elevators are often out of service, and the coffee makers are sometimes broken.
In addition to maintenance issues, there are issues with owners not cleaning up after their dogs (I've even seen dog feces INSIDE the building) and residents smoking on the roof/in their apartment.
MAA advertises a 24-hour concierge; however, at night and on the weekends, the concierge's desk is often unmanned. On a positive note, Lamine (weekday concierge) is the best concierge ever.
What makes things even worse is that MAA has increased rent prices considerably, yet conditions have deteriorated.
This property used to be one of the only options in the Carlyle area of Old Town. That is no longer the case. With so many other options, I cannot imagine why anyone would want to live here. โฆ โ show