Post Carlyle Square

Post Carlyle Square

Will be closed in 7 h. 47 min.
Phone number
(571) 454-94... — show
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Working hours
Sun
1:00—5:00PM
Mon
9:00AM—6:00PM
Tue
9:00AM—6:00PM
Wed
9:00AM—6:00PM
Thu
9:00AM—6:00PM
Fri
9:00AM—6:00PM
Sat
10:00AM—5:00PM
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Reviews about Post Carlyle Square

4.0
  /  26 ratings
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All reviews 32
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  • December 29, 2022, 5:40 pm
    My roommate and I have lived here for almost 3 years, and must depart due to both of us being active duty military and moving onto our next assignments. Our experience was not the best, and I would recommend military folks steer clear of living here.

    TERMITES:
    Every spring we had hundreds, if not thousands of termites that would hatch in the wall of our kitchen and crawl all over the apartment. For the next several weeks afterwards, we are cleaning up dead termites and they make their way into
    – show
    • December 30, 2022, 12:43 pm
      Hi Nick, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, Post Carlyle Square
  • October 17, 2022, 3:26 am
    I have been at Post Carlyle Square for a little over a year, and it's been terrific. People in the building are friendly, I get a lot of use out of the amenities, and the staff are super helpful. Every time I've filed a maintenance request, the repair person has knocked on my door within one business day.
    • October 18, 2022, 3:11 pm
      Hi Alison, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
  • September 8, 2022, 6:02 pm
    Best community to live in Alexandria VA, great communication Five Star customer support, awesome neighbors!
    • September 9, 2022, 3:40 pm
      Sorin, we are so happy to read such a great review about Post Carlyle Square! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • August 2, 2022, 5:32 pm
    I disagree with everyone’s posts about the front desk clerks being user friendly and nice. Brittany Manning is the most rude individual I have had to work with and does not belong in the Human Resources department of any organization. I went to sign the new addendum for our storage downstairs in the rat infested bottoms of Carlyle and there is an IT malfunction where she made us do all the run around when it’s a website issue. Of which the website is slow as a turtle in this day and age of techn – show
    • August 2, 2022, 11:50 pm
      Hello Joey, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you. Take care!
  • June 10, 2022, 2:57 am
    I've spent the past year living here and highly recommend Post Carlyle for anyone looking to live in Old Town. The apartments are modern and clean, and the staff is friendly and prompt. The location is very walkable to either King St or Eisenhower areas, and the Whole Foods nearby makes using a car very rare for me. This apartment- and Old Town in general- is very dog friendly and there is lots of green space to walk nearby. Pricing is on the higher end, but to me its fair given the location, qu – show
    • June 10, 2022, 2:20 pm
      Hi John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
  • April 22, 2022, 3:32 pm
    Great place to live!
    • April 22, 2022, 10:33 pm
      Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
  • March 25, 2022, 3:39 am
    The staff here is kind and easy to talk too. Unfortunately it sounds like a dog kennel. Dogs barking through out the day and night! We made the mistake of renting on the first floor. The upstairs tenant’s run with their dog throughout the house instead of taking it outside.
    Even after speaking to the staff multiple times there were never consequences to the tenants. The staff did talk to them and they came up with a plan to take the dog out more often. They thunder around so loud that they wake
    – show
    • March 25, 2022, 7:54 pm
      Hi Misty, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.
  • March 7, 2022, 4:54 pm
    Lovely brick apartment buildings, most convenient location to subway, couple blocks to Whole Foods and CVS, minutes to Old Town, with lots of trees and well manicured grounds. Most walkable, bicycle-friendly as well as pets welcome. Plenty of natural light shines through huge windows over 5 feet tall and 4 feet wide, apartments with either hardwood floors or carpet, many apartments have brand new GE stainless steel appliances, very large bathrooms with granite sinks, granite countertops in kitc – show
    • March 8, 2022, 11:16 am
      Hi Judy, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
  • February 28, 2022, 5:57 pm
    We rent a 3BR on a short-term lease. We received our renewal offer two months after we moved in, and they want $1,000 more per month. The apartment is just OK—not great, not terrible, with several maintenance requests needed in a short time. But this management company will Hoover every dollar out of your pockets they can. Not recommended.
    • February 28, 2022, 10:46 pm
      Thank you for your review. We like to present renewal offers to residents at least 60 days prior to the lease expiration date. Generally, there is a premium on shorter term leases. Please contact the leasing office if you would like to explore any longer-term lease options.
  • December 17, 2021, 8:25 am
    To preface this view, I lived at Post Carlyle Square for 2 years in two different buildings.

    For the most part this property is great, and I enjoyed living here. Pros/Cons below, I will be omitting the price from the con list, because while high it’s at this point market value:

    Pros:
    — Beautiful buildings, great landscaping. The two courtyards are generally quiet and the fire pits are such a great feature. Very relaxing, especially at night.
    — The units themselves are well maintained, and main
    – show
    • December 17, 2021, 6:28 pm
      Thank you for sharing your feedback as it continuously helps us improve.
  • October 6, 2021, 3:37 pm
    I was very disappointed in the move in process. I was essentially given a piece of paper with some info on it and sent away. No one took the time to give me a walk through of the complex. I had to ask my friendly neighbors where to find my packages, take my trash, and park. I was even told to pay extra for the second key for my 2 bedroom apartment. Very disappointing experience that still hasn't been resolved.
    • October 7, 2021, 11:06 am
      Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
  • September 24, 2021, 2:56 pm
    After 6 years in NYC I thought I'd dealt with the worst the industry has to offer in terms of landlords, but MAA have managed to exceed even my lowest expectations here. Unhelpful, indifferent, almost to the point of inhuman.
    Their leases require them to offer you almost nothing and cost you almost everything.

    My advice, read any lease they give your extra carefully here… But the best advice is to avoid MAA properties altogether.
    • September 24, 2021, 4:30 pm
      Hi Dan, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
  • August 16, 2021, 5:55 pm
    Post Carlyle Square as a building and residential experience is wonderful. The apartments are beautiful, the location is amazing, rates are initially fair with market value, and everybody who lives here is friendly. However, their MAA management team will charge you more and more each year, misinform you about deadlines then refuse to waive their fees, tell you it's a curtesy they even sent over the (faulty) reminders, charge 2x rent in lease breakage fees in addition to 2 more months of rent (r – show
    • August 16, 2021, 6:18 pm
      Hi Nikki, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
  • August 13, 2021, 9:40 pm
    My wife and I just moved in to Post Carlyle from another MAA property in Kansas City. We enjoyed the high quality features and awesome amenities of our last place and -as a side note to all Pittie owners out there- MAA's awesome pet policy. The sheer number of living options that we had to rule out because of antiquated breed restrictions was surprising to say the least, so finding a well-priced, quality apartment with all the fun extras AND the only restriction is max 2 pets… we were sold.

    T
    – show
    • August 14, 2021, 11:40 am
      Hi Bri, thank you for your kind review; we are happy to pass along your comments to the team here at Post Carlyle Square! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • June 26, 2021, 11:42 pm
    I lived here for 5+ years, in one of the two high-rises, and management did a great job keeping the building clean and maintained, including the common areas. Maintenance is quick to respond to requests and does a great job repairing/fixing issues. Apartments are in great shape and very modern.

    Overall, the building is quiet, but you do regularly hear the apartment's door slam shut because they are heavy, thick doors. You can also sometimes hear your neighbors, especially the inconsiderate one
    – show
    • June 8, 2018, 7:00 am
      Hi Charles, thank you for your lovely review of Post Carlyle Square! We're so glad you've enjoyed your time here as a longtime resident, from our superior upkeep and maintenance to our peaceful atmosphere and top-notch customer service. We understand your concerns with our new management and appreciate your patience as we continue educating our staff and providing you with the exemplary living you expect and deserve. Please visit our leasing office if you'd like to discuss this further.
  • February 4, 2021, 3:46 pm
    This is “hands down” the best place to live in Old Town. Don't bother looking anywhere else. Ask for Michelle; she is the best leasing agent I have ever encountered. I'm so happy here and never plan on moving.
    • January 25, 2021, 2:39 am
      Hi, thank you for the high star rating! We hope to see you soon!
  • September 29, 2019, 11:11 pm
    Been living here for about a year now. I love my apartment. Staff is quick to fix any issue.
    • October 3, 2019, 7:07 am
      Hi Katelyn, thank you for your exceptional review! Our team works diligently to deliver superior service and value for residents each day. It is heartening to see how satisfied you are with our service! Thank you for letting us know that you love your home.
  • April 26, 2019, 5:44 pm
    The concierges are first rate, the building is very quiet and clean, and the neighborhood is great.
    • April 30, 2019, 7:01 am
      Hi Jeanne,we love this five-star review! Your praise for our peaceful homes and attentive staff validates our commitment to offering excellence in all aspects at Post Carlyle Square. Thank you for the heartfelt encouragement!
  • January 20, 2019, 2:08 am
    I wholeheartedly agree with all of the comments regarding the new management company, MAA. I've been a resident of Post Carlyle Square for a combined 6+ years (5 years on my current lease and a year on a prior lease). Things have gone drastically downhill since MAA took over; Post Carlyle is no longer “the” place to live.

    Maintenance and overall property upkeep has declined. For example, I am writing this review on January 19, 2019. As of today, the garage door to my building has been broke
    – show
    • January 23, 2019, 7:00 am
      Poppy, we're disappointed by your assessments, as we've aimed to be sensitive to residents concerns as our community has undergone this transition. It's been our goal to minimize disturbances while maintaining a similar or higher level of service, so we sincerely apologize for failing to meet your expectations. We take your feedback seriously and will begin reevaluating our policies to determine how best to resolve your concerns quickly and permanently. Please call us at 866-620-1130. Thanks.
  • October 21, 2018, 12:27 am
    Horrible managment. Loses packages and useless to requests for help
    • October 23, 2018, 6:00 am
      Thanks for bringing this issue to our attention. We certainly want all of our residents to receive their mail, so we apologize if there have been any inconveniences with mail delivery. Please contact our office at 866-620-1130 to discuss your situation further. We are here to help!
Average rating - 4.0 based on 32 reviews and 26 ratings

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