Elizabeth’s Counter

4.4

Will open in 11 h. 20 min.

Description

Elizabeth’s Counter can offer some new gastronomic sensations. Are you seeking aesthetics of hygge, pleasant smells, and hedonic delight? In this spot, you will find latin american, mexiсan, panasian, japanese food, pastry, fast food, liquor and freshly brewed coffee. Everyone needs something energizing in the middle of fuss. The staff should offer recommendations regarding food and drinks and will take customer orders. The smell of cinnamon and fresh ground beans could be nice and comfy when you pick up your order. Besides, there is a menu for people holding themselves to vegetarian standards.

Users seem to be glad visiting Elizabeth’s Counter. 275 of them rated it at 4.43. Read a few of 71 reviews below to make certain you will like this place.

To know more about this place, you can visit www.elizabethscounter.com. Elizabeth’s Counter is located at Alexandria, VA 22314, 804 N Henry St. To get to this place, call (703) 577—9023 during working hours.

Cuisine: vegetarian cuisine, pan-Asian cuisine, Latin-American cuisine

Latin-American cuisine: Mexican cuisine

Restaurants: catering

Type: pastry, food and drinks

Type of establishment: cafe, bars, coffee shops, bakery, fast food, ice cream place, confectionery shop

Pan-Asian cuisine: Japanese cuisine

Additional menu options: coffee to go

Features of the institution: parking

Goods: bakery products, lighting, chocolate, caramel, Christmas decorations, dietary and soy products

Phone number

(703) 577-90... — show

Address

Alexandria, VA 22314, 804 N Henry St

Leaflet | © MapTiler © OpenStreetMap contributors

Working hours: Sun

7:00AM—2:00PM

Mon

7:00AM—2:00PM

Tue

7:00AM—2:00PM

Wed

7:00AM—2:00PM

Thu

7:00AM—2:00PM

Fri

7:00AM—2:00PM

Sat

7:00AM—2:00PM

Official website: elizabethscounter.com

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11 photos Elizabeth’s Counter

Menu Elizabeth’s Counter

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CAFE MENU - Vegan Sandwiches

The Elizabeth

Burg'r, Arugula, Balsamic Onion, Tomato, Pickled Peppers

15.95 $

The Spicy Chi'kn

Fried chicken patty dusted with our house spicy powder, topped with pickled red onions, lettuce, and...

15.95 $

The Classic

Fried Chick'n, Tomato, Onion, Lettuce, Pickles, Cheddar, Aioli

15.95 $

The Hanson

Burg'r, Tomato, Lettuce, Onion, Pickles, Cheddar, Chef's Sauce

15.95 $

The Sunrise

Glazed beyond burger with chipotle aioli, crispy leeks, tomato, and tofu scramble

15.95 $

The Cactus

Fried Chick'n, Pickles, Lettuce, Cactus Sauce

15.95 $

Side Of Fries

Large portion of our house fries with your choice of dipping sauce. Chef's Sauce, BBQ, Cactus, Ketchup...

6 $

ALL DAY MENU - Bakery & Donuts

Glazed

4.35 $

Cinnamon Churro

4.35 $

Chocolate Sprinkles

4.35 $

The prices on this website are for informational purposes only. They are not final and not a public offer. The management reserves the right to change prices.
You can check the price by phone.

Reviews about Elizabeth’s Counter

4.4

/ 275 ratings

Write a review

All reviews 71

Sort: by date by rating by popularity With photo

AJ S. August 27, 2022, 11:23 pm

Unfortunately we had $200 worth in gift cards and the owner abruptly closed the restaurant. When we requested a refund he basically said he was going to open up another restaurant and we'd have to wait for the new restaurant to open. Given that it will be a different style of restaurant and the opening date is unknown I feel the owner should have either refunded the money or given us more notice of the closing so we could have used our gift cards.

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Jessica T. August 26, 2022, 2:11 pm

Absolutely loved this place!

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John August 24, 2022, 6:26 pm

Love their sandwiches and honestly the best fries I have ever tasted. Crispy and salted to perfection.

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Bailey S. August 9, 2022, 1:08 pm

Great lattes and coffee, friendly atmosphere, and a wide selection of donuts and other breakfast/lunch items. Definitely going to go there again.

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April J. August 6, 2022, 4:36 pm

Not sure how they call them apple fritters, they are large but there were no apples. Like what!!!!!

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- Company's official reply August 6, 2022, 4:50 pm
  
  Well that shouldn’t happen. Sorry about that. Tell us this happened next time you are in the store and we can make it up to you.
  
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Nacala August 1, 2022, 9:22 pm

This place went from 5 stars to 1. The five: I was pleasantly surprised when my friends greeted me with a box of vegan donuts from their neighborhood. They were delicious! I had been waiting to try them again and finally picked a day I could get to Alexandria again.

The one: I checked their site overnight to see if I could have a preview of what donuts would be available that morning. I was excited to see that I could pick a time for pickup and order right then. That afternoon, right around my pickup time I got a call. I asked my brother to call them back because I was trying to keep it a surprise from the people i was in the car with. The person said that they were sold out for the day and I could either get a refund or come back another day…

1. What happened to my order? 2. I live almost an hour away! 3. Don't take online orders if you can't fulfill them!

I was furious. What if it was for a big event? I'd already traveled an hour. I got ZERO donuts. The person also said that they missed the order but couldn't do anything about it. How incompetent! So my brother told them to expect a call from me.

I called AND emailed and guess what? No one ever got back to me. No apology, no gesture to make it right, nothing. They did refund me. But this kind of mistake warrants more that. Not impressed at all with their customer service or protocols. How hard is it to fill an online order? Isn't everyone doing that these days? And if you mess up, fix it! Not a good impression of a business I had been so thrilled about.

UPDATE: I wrote this and they replied. Suddenly I had value as a customer once I publicly talked about this. I had emailed them prior to writing a review and gotten no response. So I did email them again, as they requested, and I've heard nothing since! … – show

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- Company's official reply July 29, 2022, 10:24 pm
  
  We are sorry this happened to you. This isn’t normal. You are right to be frustrated. We are happy to make this up to you. Send us an email to Info@elizabethscounter.com and we can set you up with some comped replacement donuts.
  
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Mary L. July 23, 2022, 3:21 pm

I have been visiting Elizabeth’s Counter since late 2020. I fell in love immediately with the customer service and menu options. So why am I leaving a 2 star review? It seems within the last 6 months things, possibly management, have changed. Hours are very strange (offer lunch options but stop serving food at 1:45pm. Even though closing is at 2pm), donut options have declined (flavor options and quality. Had the driest apple fritter to date a week ago. Let’s not mention the sugar overload in so me options.), and customer service has take a hit.

Hopefully Elizabeth’s can turn back to what it was a year ago. Unfortunately, we will not be visiting twice a week like we have in the past. … – show

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- Company's official reply July 23, 2022, 4:14 pm
  
  Thank you for sharing this feedback. We are not sure why you had a bad experience with the fritter. We are going to look into that. We are sorry about that. Our hours are 7am to 2 pm because we had so few orders after 2 pm that we were spending more on staff than we were making and that was tough for our business model. We try to make sure our staff is paid well but that does impact things. We’d love to be open more, but we need to see more vegan food lovers coming to the spot before we can try that again. We are just a small business trying to make ends meet every month. … – show
  
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Lin July 20, 2022, 3:45 pm

Vegan or not…DELICIOUS donuts! Omg…so moist and flavorful!

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Tania C. July 10, 2022, 3:00 am

Rude customer service

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- Company's official reply July 23, 2022, 4:51 pm
  
  Thank you for your comments. We have had a conversation with our staff about this. We always strive to provide great service, but we are human and sometimes have bad days like everyone.
  
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Eliade S. July 1, 2022, 11:54 pm

Great coffee and donuts! Clean and neat location. Lots of options to please any palette.

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Caitlin D. June 29, 2022, 8:36 pm

This review is strictly about the customer service, not the food, at Elizabeth’s Counter. I stopped in this morning to get a decaf chai latte, which I have gotten from there before, and is still on the online order menu as I write this review.

When ordering this drink there today, the staff told me that they do not have decaf chai, and that the chai they have is pre-mixed. I said unfortunately I cannot have that as I am pregnant and can’t have caffeine and proceeded to leave. As I was leaving t he staff shouted at me, other items I can’t have/do as a pregnant woman, to include, “trampoline, raw fish, soft cheeses.” This was completely unnecessary and uncalled for, to antagonize/shame a pregnant woman trying to order a decaf drink from an establishment in 2022. Needless to say I will not be frequenting Elizabeth’s Counter in the future. … – show

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- Company's official reply June 29, 2022, 9:56 pm
  
  Thank you for sharing this with us. We are very sorry for this as is the person who spoke to you. We have taken corrective action and are confident it won’t happen again.
  
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Tiffany S. June 9, 2022, 8:22 pm

Great vegan spot. Tried the vanilla sprinkle donut today. Yummy.

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Timothy H. June 4, 2022, 3:59 pm

Nice place to get a donut and coffee in the morning

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oh_manda_ May 30, 2022, 5:36 am

My family and I have been customers here since it was sugar shack. My kids love the donuts and fries. We used to come here all the time but lately whenever we come here they never have any donuts in stock. We tried again today and it will be our last time ever coming here again. We were having a bit of a rough day so decided to get some donuts and food. They were out of all donuts so we decided to just order from the menu. We stood in front of the two workers looking at the menu for a while and when I looked back down at them I saw them exchanging really rude glances that were very obviously about us. As I kept looking at them that’s when one of the workers finally said that the kitchen is actually going to be closed. It was only 2pm so we were confused but just said okay and left. When I looked at the hours later I saw that they’ve changed to 7am - 2pm. Instead of exchanging rude glances they could have just let us know as soon as we walked in that they were closed/closing soon and were out of donuts. I always tell my kids to spread kindness to everybody they meet because you never know what anyone is going through and your kindness could be what changes their day and this was unfortunately a good example of just how peoples rudeness can make you feel worse when you’re already having a rough day. We won’t be returning or recommending. … – show

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Ashley S. May 27, 2022, 9:17 pm

I was able to try their food once when the hours of operations were normal; however, lately I can never get to the shop in enough time. They are always closed and the hours of operations are not conducive for anyone that is working. Doesn’t seem very customer friendly.

Some considerations need to be made about this.

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- Company's official reply May 27, 2022, 9:38 pm
  
  Thanks for your comments about our hours. We are open 7 am to 2pm for breakfast and lunch. I’m sorry those hours don’t work for you. We will certainly keep your thoughts in mind as we evaluate the business. Please consider trying us on the weekend if you can. We hope to see you soon.
  
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Daniel N. May 18, 2022, 7:54 pm

Great breakfast burritos!

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blessed1 b. May 11, 2022, 6:03 pm

Very pleasant.

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Andjela S. May 8, 2022, 6:12 pm

I have been a customer of theirs ever since it was named a Sugar Shack, they have the best donuts! What makes me upset is that they are always out of stock.. like no matter what time of the day.. the last few times we went they were out of staple donuts such as glazed, cinnamon, sprinkled, etc.. I truly don’t get it! We drove all the way from DC just for donuts.. I should have known better!

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Nate F. May 7, 2022, 3:37 pm

Great vegan donuts! Would definitely recommend to anyone looking for a good donut shop around Alexandria!

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Angela M. May 6, 2022, 8:49 pm

Fried chick’s sandwich (vegan) is delicious!

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