Old Town Ace Hardware

Old Town Ace Hardware

Will be closed in 3 h. 1 min.
Phone number
(703) 566-70... — show
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Working hours
Sun: 10AM—6PM; Mon-Sat: 8AM—8PM
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50 photos Old Town Ace Hardware

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Reviews about Old Town Ace Hardware

4.4
  /  202 ratings
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  • November 26, 2022, 7:28 pm
    Great little neighborhood hardware store with a more attentive, friendly and knowledgeable staff than I encounter at the big box hardware stores. Has a better selection and range of fasteners (screws, bolts, nuts, etc.) than I've found at the big box stores.
    It's an out of the way drive for me, but worth it every time.
  • November 22, 2022, 12:10 am
    I'd go here before one of the warehouse hardware stores any time. Super-friendly staff & a lot of items you can't find elsewhere.
    • Company's official reply November 22, 2022, 1:48 am
      Thank you so much for your kind review! We sure do appreciate you!
  • October 15, 2022, 7:35 pm
    What an awesome group of people working here. Absolutely outstanding service and they have everything!
    • Company's official reply October 16, 2022, 12:21 am
      Thanks, Ryan, for your wonderful experience at our store! We appreciate your business and always try to do our best!
  • October 13, 2022, 7:59 pm
    The nicest and most helpful staff!
    • Company's official reply October 13, 2022, 7:44 pm
      Hi Dave, We appreciate the time you took to give Old Town Ace Hardware such a great rating! It's great to know that we were able to provide you with the highest levels of customer service. We look forward to seeing you again soon.
  • October 8, 2022, 4:00 pm
    Glad to have a local place that has all the basics, and then some, without having to run out to some big box place! Thank you!!
    • Company's official reply October 11, 2022, 12:01 am
      Hi Jason, We are grateful and appreciate the time you took to leave your five-star review of Old Town Ace Hardware. We love that you have such great experiences in our store! Our goal will always be to provide the best location, product selection, and customer service. Thanks for shopping local!
  • October 3, 2022, 5:06 pm
    Large selection — and gadgets you don’t even see at large hardware stores. Plus you get help from staff members if needed.
    • Company's official reply October 3, 2022, 6:13 pm
      Thank you for your generous review! We try our best to always give the best customer service we can! Very happy you love our selections!
  • October 1, 2022, 1:14 am
    $200 parking ticket if you park in front of the store between 4 and 6pm.
    • Company's official reply October 10, 2022, 11:55 pm
      Hi Steve, Thanks for the great review of Old Town Ace Hardware! We're thrilled that we left such a great impression. And we thank you for letting our customers know about this parking restriction! If you ever need anything please don't hesitate to reach out to our team. See you soon!
  • September 20, 2022, 6:12 am
    Broad selection, but not much assistance
    • Company's official reply September 22, 2022, 5:06 pm
      Hello Eric, Thank you for the feedback on Old Town Ace Hardware. We work hard to offer a diverse product selection but also want you to have a great customer service experience at our location. Please reach out to us with any additional questions or comments at info@acehardwaredc.com. Thanks again and we look forward to seeing you again soon.
  • September 18, 2022, 9:19 pm
    Kudos to the woman working two registers at once to speed through the checkout line.
    • Company's official reply September 18, 2022, 10:59 pm
      Thanks, Ethan! We try to speed things along for our customers especially when it's busy!
      Thank you for your business!
  • September 15, 2022, 2:28 am
    This place is a joke! All of the staff is extremely friendly except for the manager. She should absolutely be fired because she does not know how to do the basics of her job. I’ve purchased a Weedwhacker online that was missing a handle. So I returned it back to the store where we picked it up and she could not figure out how to do a basic return. Then I purchased a new Weedwhacker got home and it was clearly used in also missing the string aka the most important part of a Weedwhacker. She kept – show
    • Company's official reply September 15, 2022, 8:00 pm
      We apologize for your experience. We strive to take care of all our customers as best as we can. We appreciate your input. We learn and grow from it. Thank you for your business and for thinking of us!
  • September 11, 2022, 11:33 pm
    Very nice, helpful staff and a sizable selection of goods.
    • Company's official reply September 14, 2022, 10:46 pm
      Dear Gary, Thank you for the awesome feedback on Old Town Ace Hardware. We are so glad that our excellent customer service and product selection left such a good impression on you! If you ever need anything please don't hesitate to reach out to our team.
  • September 10, 2022, 10:35 pm
    Always a great experience. They carry a lot of stuff not found at the big box stores. Usually a little more expensive, but more knowledgeable and helpful staff.
    • Company's official reply September 14, 2022, 10:40 pm
      Greetings Seth, Thank you for taking the time to share your five-star experience of Old Town Ace Hardware. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon.
  • September 1, 2022, 4:01 am
    Excellent store with all the necessary tools to do home improvement
    • Company's official reply September 1, 2022, 11:21 pm
      Dear Andrew, Thanks for the kind words about Old Town Ace Hardware! We're thrilled that you had a great experience at our location. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.
  • August 31, 2022, 5:00 am
    I went in to check out paint. Friendly and helpful staff, from paint to tools to cashier.
    Returned a week later to purchase the paint. No change: service and friendliness is superb!
    • Company's official reply August 31, 2022, 2:07 pm
      Thank you for your kind words! We value our neighbors and strive to do our best!
  • August 26, 2022, 5:25 pm
    They have so much more than what you think by looking at the outside. Go in, check it out, and make sure to check out upstairs too. Support local businesses!
    • Company's official reply August 29, 2022, 4:40 pm
      Hey Leah, We appreciate the time you took to give Old Town Ace Hardware a great rating! We truly appreciate your recommendation and will work hard to continue going above and beyond! We look forward to providing you with more great experiences in the near future. See you soon!
  • August 25, 2022, 6:45 pm
    They gotta fix their key machine though
    • Company's official reply August 31, 2022, 9:38 pm
      Hi Rais! We will pass this note along to our manager so we can have our technician come out and make the repair. Thank you!
  • August 17, 2022, 7:53 pm
    Ace Hardware is the quintessential neighborhood hardware store — extremely helpful staff and always they have whatever you are looking for.
    • Company's official reply August 18, 2022, 12:09 am
      Hi Daniel, Thanks for the great review of Old Town Ace Hardware! We're thrilled that you enjoy shopping at our local, employee-owned store! We'll be sure to share your experience with the rest of our team members as inspiration! It was a pleasure to serve you. See you soon we hope!
  • August 7, 2022, 3:57 am
    Not enough stock or help
    • Company's official reply August 22, 2022, 5:18 pm
      happened tome, thank you for your input about Old Town Ace Hardware. We strive for great customer service and product variety. We want to give all our shoppers the best experience possible! We'll be expanding in the near future and hope you'll give us another chance!
  • August 2, 2022, 5:29 am
    A lot of different things.
    • Company's official reply August 4, 2022, 7:10 pm
      Hello Victor, Thanks for choosing Old Town Ace Hardware and leaving a five-star review! Our goal will always be to provide the best experience possible. It was a pleasure to serve you!
  • July 31, 2022, 2:25 am
    Very helpful staff
    • Company's official reply August 4, 2022, 7:02 pm
      Hello Manuel, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work!

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